trinityaudio

Hi @saniol ,

I wanted to follow up that this has been resolved with the new plugin version (>5.23.1).

Please don’t hesitate to reach out if you are still experiencing any issues.

Best regards,

Trinity Audio

Hi @saniol,

Thanks for reaching out and for bringing this to our attention! 🙏

We’d like to understand what exactly happened so we can reproduce the issue and make sure it doesn’t occur again. Could you please help us with the following details?

1. Browser and version (e.g., Chrome 139, Firefox 130, etc.)
2. Operating system (Windows / macOS / Linux)
3. A screenshot or short screen recording showing what happens when you click the “Register” button
4. Any error messages appearing in the browser’s Developer Console (you can open it with Ctrl+Shift+J or Cmd+Option+J)

We’ve checked our logs and it looks like your player was successfully activated and content was generated, so the registration might have gone through despite the button not responding visually.

To continue the investigation, could you please confirm you were able to see the player appearing on your site and if everything is working as expected?

For a faster response, feel free to email us directly at [email protected] – we’ll be happy to look into this together.

Thanks again for your help!
– The Trinity Audio Team 🎧

Thanks so much! Really glad Trinity hit the spot for you after all the testing. We’re here if you ever need anything or have ideas to make it even better.

We really appreciate the kind reply and we’re happy it works as expected.

Please keep in touch as we’ll be happy to see your readers engage and listen to your content!

Hello Omer,

Thank you for taking an interest in our product.

It’s understandable that the terms and conditions may raise concerns about ownership of your content. However, it’s important to note that this type of clause is not unique to Trinity Audio and is a common practice in the industry.

While the language may seem strong, it is necessary for Trinity Audio to have a broad license to use and exploit the content that is being converted into audio files. This allows Trinity Audio to provide our services and distribute the audio files to users as intended.

It’s important to note that this license does not necessarily mean that Trinity Audio will own your content permanently or will use your content in ways that are not aligned with your intentions. The license simply grants us the ability to use and distribute the audio files created from your content.

If you still have concerns about the ownership of your content, it’s best to contact us directly at [email protected].

Best regards,
Oren, Trinity Audio

We appreciate your kind feedback. Our support is always available and is 1 email away 🙂

Keep on listening!

Hello Riccardo,

The Trinity Audio Support team is here to assist with whatever you might need.

We’d like to mention that usually, we suggest using a JavaScript implementation for such specific cases due to its flexibility to implement the player on pages and custom posts, as well as work seamlessly with any themes/plugins. Here you can find our implementation guide.

Please do not hesitate to contact us at [email protected] for more details!

Merci beaucoup pour vos aimables commentaires !
Continuez à profiter du produit et l’équipe est là pour vous quand vous en avez besoin !

Thank you so much for the kind feedback!
Keep on enjoying the product and the team is here for you whenever you need!