ubizzium

I dont get this.

The client email is only listed once in the stripe as client, and with one subscription only. But nothing of this process created the membership in the Simple membership control panel.

The payment process was made in July 26, but I had to manually add is tho the membership on July 28.

I only copied a part of the log, where it was the stripe subscription ID.

If I search the log for the Stripe subscription ID , I get the 2 results copied earlier, thart I past here again

[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook.
[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.created. Checking if we need to handle this webhook.
[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:36] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:36] – SUCCESS: Updating subscription start date if applicable for this subscription payment. Subscriber ID: sub_Jv7wevyXaSeKWW, Email: , Account status: active
[2021/07/26 00:28:36] – SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_Jv7wevyXaSeKWW
[2021/07/26 00:28:36] – SUCCESS: This could be a new subscription payment for a new subscription agreement.
[2021/07/26 00:28:36] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:37] – SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2021/07/26 00:28:37] – SUCCESS: Stripe subscription webhook received: charge.succeeded. Checking if we need to handle this webhook.

If I search fot the stripe customer ID in the log, I get no results.

If I search for the cleint email, I only get the manual add that I made on July 29

[2021/07/29 10:05:28] - SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2021/07/29 10:05:28] - SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2021/07/29 10:18:16] - SUCCESS: Notify email sent (after profile edit from admin side). Email sent to: [email protected]
[2021/07/29 10:20:25] - SUCCESS: After login redirection addon. Checking if member need to be redirected.
[2021/07/29 10:28:29] - SUCCESS: After login redirection addon. Checking if member need to be redirected.
[2021/07/29 10:29:02] - SUCCESS: Stripe subscription webhook received: charge.failed. Checking if we need to handle this webhook.
[2021/07/29 10:51:13] - SUCCESS: Stripe subscription webhook received: charge.failed. Checking if we need to handle this webhook.
[2021/07/29 11:04:28] - SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.

So, as you see, there is no creation of the customer, or the subscription.

Please advice.

Regards,

Hi,

It happen again.

There is a new subscription in stripe, the payment went through, but no member was added in the wordpress.

The debug mode was on, and was the subscripion ID on it.

In the View general debug log file:
[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.subscription.created. Checking if we need to handle this webhook.
[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.created. Checking if we need to handle this webhook.
[2021/07/26 00:28:28] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:36] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:36] – SUCCESS: Updating subscription start date if applicable for this subscription payment. Subscriber ID: sub_Jv7wevyXaSeKWW, Email: , Account status: active
[2021/07/26 00:28:36] – SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_Jv7wevyXaSeKWW
[2021/07/26 00:28:36] – SUCCESS: This could be a new subscription payment for a new subscription agreement.
[2021/07/26 00:28:36] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
[2021/07/26 00:28:37] – SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
[2021/07/26 00:28:37] – SUCCESS: Stripe subscription webhook received: charge.succeeded. Checking if we need to handle this webhook.

In the login related debug log file

[2021/07/28 23:19:00] – SUCCESS: Authentication request – Username: An———ha@———-.pt

Thank you

Hi, this is all done. We originally follow this instructions. The issue is that some users do not get registrated, although they get charged.

Thank you.