USATAC
Forum Replies Created
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Forum: Plugins
In reply to: [Tax Rate Upload] 9 Digit Zip Code Fails to Calculate TaxWell , unfortunately it looks like many of our customers who are entering their complete zip code , are not ” everybody that you know ” . We are using the tax rates from Tax-Rates.com . You can stop trying to make that the issue .
You say I am the only person that you have heard of that enters a 9 digit zip code ? I am not entering the customers zip codes ! Customers are entering their zip codes when they check out . Thats fine . We will find another solution .
You definately are not a dedicated problem solver when issues of this nature come about.
Thanks for your insight , and support Adam . Obviously one of the Devry Institutes finest .
Forum: Plugins
In reply to: [Tax Rate Upload] Tax Rate Calculating $0.00When a customer enters their 9 digit zip code ( Thats the standard zip code length for the United States ) It calculates nothing . Your plugin Ignores the first 5 numbers of the zip code if a customer enters their complete 9 digit zip code . If a customer enters only their 5 digit zip code , and leaves the last four numbers off , then it works . There is no wrong format , and these rates do come from TaxRates.com.
Forum: Plugins
In reply to: [Tax Rate Upload] Tax Rate Calculating $0.00Hi There . So I have been having an issue with your plugin only working some of the time . The issue is that all the Tax Spread Sheets I have found use a 5 digit zip code . The usps however has been using a 9 digit zip code . When customers enter 5 digits , it calculates tax . When they enter 9 , no tax is calculated and I lose a ton of money . I need you to fix this.
Thanks
Joe