Ulf Schönefeld

Dear @firstwireapp,

Thank you for your message and for providing the details, including the theme you’re using.

We understand your concern regarding the cart behavior — when clicking the reorder button, the selected product(s) from the previous order replace the current cart contents, and previously added items are removed.

Please note that this is standard WooCommerce behavior. When a previous order is repeated, WooCommerce clears the existing cart before adding the reordered items. This approach ensures that the new order reflects exactly what was previously purchased, without mixing with other cart items.

At this time, our plugin follows this standard and does not support merging the reordered products with existing cart contents. Unfortunately, we cannot offer a custom solution for this functionality. However, if WooCommerce introduces such a feature in the future, we would be happy to consider supporting it accordingly.

We appreciate your understanding and are happy to assist with any other questions or concerns you may have.

Best regards,
Poly-res Team

Dear @firstwireapp,

Thank you very much for your message and for taking the time to investigate the issue further.

We understand that the problem may be related to a conflict with the Addify – Advanced Product Quantity plugin. Even though it has been deactivated, the behavior persists — previously added items in the cart are removed when reordering a past purchase. We fully understand how this can be disruptive to the expected functionality.

We’d like to clarify that our plugin is based on standard WooCommerce behavior, which is designed to allow customers to reorder an entire previous order (1 to n products) as it was placed. After triggering a repeat order, customers are free to add or remove products in the cart before completing their new purchase.

At this time, our plugin does not support the use case where other products are added to the cart before the repeat order is triggered. In this scenario, the cart is intentionally reset to reflect only the repeated order. We understand this may not match all workflows, but it is currently the intended functionality.

We kindly ask for your understanding — this plugin is developed and maintained in our free time, and we do not have the capacity at the moment to implement this alternative cart handling behavior.

Thank you again for your feedback and for your understanding. Please let us know if you have any further questions or need help with anything else.

Warm regards,
Poly-res Team

Hi @djstevencr,

nice to hear from you and thank you very much for your positive feedback on our plugin. Of course we will continue to offer support. We will update the “Tested up to” in the next few weeks. However, we can confirm that our plugin works with the current version of WordPress 6.7.1 and the current version of WooCommerce 9.4.2. Thank you for contacting us and have a nice rest of the week.

Best regards,
Polyres-Team

Hello @onlineoptimisation,

thank you for taking the time to bring the issue to our attention. We truly appreciate your effort in providing us with valuable feedback.

Our team has carefully analyzed the error you reported and has been diligently working on a resolution. We are committed to ensuring the highest quality of our services and products, and your input has been instrumental in this process.

We are pleased to inform you that an update is on the horizon. We are making the final adjustments to ensure that the solution is comprehensive and meets your expectations.

You can expect the update to be rolled out shortly. We will keep you informed of our progress and ensure that you are among the first to know once the update is live.

Once again, we are grateful for your patience and support. Your feedback is crucial in helping us improve and serve you better.

Best regards, Poly-res Team

Hi,

we will look into the error and get back to you as soon as we have a solution. Thank you for your understanding and for reporting the error.

Best regards, Poly-res Team

Hi

thank you very much for your comment. We are working on the HPOS compatibility on our plugin. We will get back to you as soon as possible with a new version. Please be patient a little longer. We are doing all this in our spare time.

Best regards, Poly-res Team