uturano

Hi Everybody,

I have the same shaheershahid’s problem. I’d like to use Driftwood Theme but with this theme user can add n address in the wp-admin like a writing a post…but in this way there is the warming that an user can do damages…he tried to change permissions but i’d like he can’t see the dashboard but only the new post to write….how can i do? is there a plugin or a method to do that?

Hi,

I apologize if I continue to bother you but there is a problem that only you can help me to solve it. I can not understand what are the variables on the page updates.php. I was able to notify via email when a ticket has been opened and the variables in this way …. but I take the file updates do not know how to take the variables and how they are called. I wish I could store in a variable of the comments made or update the ticket and send this email. How can I do this? Please help me to understand … THANK YOU

THIS IS THE PAGE CODE ( updates.php):

<?php
if ( !function_exists( 'quality_comment' ) ) :
/**
 * The comments, or "updates" for each ticket.
 *
 * @since Quality Control 0.1
 */
function quality_comment( $comment, $args, $depth )
{
	$GLOBALS[ 'comment' ] = $comment;
	$updates = get_comment_meta( get_comment_ID(), 'ticket_updates', true );
	$i = 0;
?>
	<li <?php comment_class( 'ticket' . ( $i % 2 ? '' : ' alt' ) ); ?> id="comment-<?php comment_ID(); ?>"> 

		<div class="ticket-gravatar">
			<a href="<?php echo get_author_posts_url( get_the_author_meta( 'ID' ) ); ?>"><?php echo get_avatar( $comment, 29 ); ?></a>
		</div> 

		<div class="ticket-info"> 

			<p class="ticket-author">
				<strong><?php comment_author_link(); ?></strong><br />
				<small><?php printf( __( 'about <em title="%s">%s</em> ago', 'quality' ), esc_attr( get_the_date() . __( ' at ', 'quality' ) . get_the_time() ), esc_attr( human_time_diff( get_comment_time( 'U' ), current_time( 'timestamp' ) ) ) ); ?></small>
			</p>

			<div class="reply">

				<?php if( get_comment_text() != '&nbsp;' ) : comment_text(); endif; ?>

				<?php if( $updates ) : ?>

					<ol class="update-list<?php if( get_comment_text() == '&nbsp;' ) :?> single<?php endif; ?>">
						<li><strong class="title"><?php _e( 'Updates Made:', 'quality' ); ?></strong>
							<ul>
								<?php foreach( $updates as $update ) : ?>
									<li><?php echo $update; ?></li>
								<?php endforeach; ?>
							</ul>
						</li>
					</ol>

				<?php endif; ?>

			</div>

		</div>
<?php
	$i++;
}
endif;

/** Tell WordPress to run quality_save_comment() when the 'comment_post' hook is run. */
add_action( 'comment_post', 'quality_save_comment', 1 );

/**
 * Create the update history in the form of comment meta.
 *
 * How this works: This function compares the previous ticket
 * attributes, and see if the updates made via the comment form
 * are different. If they are, then it adds a bit of text as
 * comment meta. Tags and Categories are done directly in this function,
 * while status, milestones, and attachments are done through a hook, so they
 * can be removed.
 *
 * @since Quality Control 0.1
 * @uses wp_set_object_terms
 * @uses get_term
 * @uses get_the_category
 * @uses add_comment_meta
 */
function quality_save_comment( $comment_id )
{
	global $post, $updates;

	//$comment_meta = $_POST[ "quality_comment_meta" ];

	$category = get_the_category( $post->ID );
	$ticket_category = get_term( esc_attr( $_POST[ 'ticket_category' ] ), 'category' );
	$tags = get_the_tags( $post->ID );

	if( $tags )
	{
		$ticket_tags = "";

		foreach( $tags as $tag )
			$ticket_tags .= $tag->name . ', ';

		$ticket_tags = substr( $ticket_tags, 0, -2 );
	}

	$updates = array();

	do_action( 'quality_update_ticket_comment', $post, $_POST );

	/** Has the category changed? */
	if( $ticket_category->term_id != $category[0]->cat_ID )
	{
		$updates[] = apply_filters( 'quality_comment_category_updated', sprintf( __( '<strong>category</strong> changed from <em>%s</em> to <em>%s</em>', 'quality' ), $category[0]->cat_name, $ticket_category->name ) );

		$status = wp_set_object_terms( $post->ID, intval( $ticket_category->term_id ), 'category', false );
	}

	/** Have the tags changed? */
	if( esc_attr( $_POST[ 'ticket_tags' ] ) != $ticket_tags )
	{
		$updates[] = apply_filters( 'quality_comment_tags_updated', sprintf( __( '<strong>tags</strong> updated from <em>%s</em> to <em>%s</em>', 'quality' ), $ticket_tags, esc_attr( $_POST[ 'ticket_tags' ] ) ) );

		$tags = wp_set_post_tags( $post->ID, explode( ', ', esc_attr( $_POST[ 'ticket_tags' ] ) ), false );
	}

	$updates = apply_filters( 'quality_comment_update_meta', $updates );

	/** Add the array of updates as comment meta. */
	if( !empty( $updates ) )
		add_comment_meta( $comment_id, 'ticket_updates', $updates, true );

	do_action( 'quality_comment_update_made', $comment_id );
}

/** Tell WordPress to run quality_update_ticket_status() when the 'quality_update_ticket_comment' hook is run. */
add_action( 'quality_update_ticket_comment', 'quality_update_ticket_status', 10, 2 );

/**
 * When a comment has been created, check to see if they are updating the status.
 * If they are, actually update the status, but then also provide a string which
 * says what is updated.
 *
 * @since Quality Control 0.1.2
 * @uses wp_set_object_terms
 * @uses get_term
 */
function quality_update_ticket_status( $post, $comment_meta )
{
	global $updates;

	$ticket_status = get_term( esc_attr( $comment_meta[ 'ticket_status' ] ), 'ticket_status' );

	if( $ticket_status->term_id != quality_ticket_status( $post->ID, 'term_id', 'ticket_status' ) )
	{
		$updates[] = apply_filters( 'quality_comment_state_updated', sprintf( __( '<strong>state</strong> changed from <em>%s</em> to <em>%s</em>', 'quality' ), quality_ticket_status( $post->ID, 'name', 'ticket_status' ), $ticket_status->name ) );

		$status = wp_set_object_terms( $post->ID, intval( $ticket_status->term_id ), 'ticket_status', false );

		return $updates;
	}
}

/** Tell WordPress to run quality_update_ticket_milestone() when the 'quality_update_ticket_comment' hook is run. */
add_action( 'quality_update_ticket_comment', 'quality_update_ticket_milestone', 10, 2 );

/**
 * When a comment has been created, check to see if they are updating the milestone.
 * If they are, actually update the milestone, but then also provide a string which
 * says what is updated.
 *
 * @since Quality Control 0.1.2
 * @uses wp_set_object_terms
 * @uses get_term
 */
function quality_update_ticket_milestone( $post, $comment_meta )
{
	global $updates;

	$ticket_milestone = get_term( esc_attr( $comment_meta[ 'ticket_milestone' ] ), 'ticket_milestone' );

	if( $ticket_milestone->term_id != quality_ticket_status( $post->ID, 'term_id', 'ticket_milestone' ) )
	{
		$updates[] = apply_filters( 'quality_comment_milestone_updated', sprintf( __( '<strong>milestone</strong> changed from <em>%s</em> to <em>%s</em>', 'quality' ), quality_ticket_status( $post->ID, 'name', 'ticket_milestone' ), $ticket_milestone->name ) );

		$milestone = wp_set_object_terms( $post->ID, intval( $ticket_milestone->term_id ), 'ticket_milestone', false );

		return $updates;
	}
}

/** Tell WordPress to run quality_update_ticket_owners() when the 'quality_update_ticket_comment' hook is run. */
add_action( 'quality_update_ticket_comment', 'quality_update_ticket_owners', 10, 2 );

/**
 * When a comment has been created, check to see if the assigned
 * users have been changed. If so, see if you can find the difference.
 *
 * @since Quality Control 0.1.2
 * @uses wp_set_object_terms
 * @uses get_term
 */
function quality_update_ticket_owners( $post, $comment_meta )
{
	global $updates;

	$ticket_owners = $comment_meta[ 'ticket_assign' ];

	if( $ticket_owners != quality_get_ticket_assigned_to() )
	{
		$updates[] = apply_filters( 'quality_comment_owners_updated', sprintf( __( '<strong>owner(s)</strong> changed from <em>%s</em> to <em>%s</em>', 'quality' ), quality_get_ticket_assigned_to(), $ticket_owners ) );

		$ticket_owners = explode( ",", $ticket_owners );
		$owners = array();

		delete_post_meta( $post->ID, '_assigned_to' );

		foreach( $ticket_owners as $owner )
		{
			$owner = get_userdatabylogin( $owner );
			//$owners[] = $owner->ID;
			add_post_meta( $post->ID, '_assigned_to', $owner->ID );
		}

		//$owners = update_post_meta( $post->ID, '_assigned_to', $owners );

		return $updates;
	}
}

/** Tell WordPress to run quality_update_ticket_attachment() when the 'quality_update_ticket_comment' hook is run. */
add_action( 'quality_update_ticket_comment', 'quality_update_ticket_attachment', 10, 2 );

/**
 * When a comment has been created, check to see if they are trying
 * to attach a file. Adding the ID of the attachment to comment meta,
 * just as something to have in the future.
 *
 * @since Quality Control 0.1.2
 * @uses media_handle_upload
 * @uses add_comment_meta
 */
function quality_update_ticket_attachment( $post, $comment_meta )
{
	global $updates;

	if( !empty( $_FILES[ 'ticket_attachment' ][ 'size' ] ) )
	{
		require_once( ABSPATH . "wp-admin" . '/includes/admin.php' );

		$attachment = media_handle_upload( 'ticket_attachment', $post->ID );

		$updates[] = apply_filters( 'quality_comment_attachment_added', sprintf( __( 'File Attached: <a href="%s">%s</a>', 'quality' ), get_permalink( $attachment ), get_the_title( $attachment ) ) );

		add_comment_meta( $comment_id, 'file_attachment', $attachment, true );
	}
}

/** Tell WordPress to run quality_restrict_comment_editing() when the 'map_meta_cap' filter is called. */
add_filter( 'map_meta_cap', 'quality_restrict_comment_editing', 10, 3 );

/**
 * Restrict post author to only editing their comments.
 *
 * via http://scribu.net/wordpress/prevent-blog-authors-from-editing-comments.html
 *
 * @since Quality Control 0.1
 * @uses add_options_page
 */
function quality_restrict_comment_editing( $caps, $cap, $user_id )
{
	global $pagenow, $comment;

	if( 'edit_post' == $cap && is_admin() && 'comment.php' == $pagenow )
	{
		if ( $comment->user_id != $user_id )
			$caps[] = 'moderate_comments';
	}

	return $caps;
}

/** Tell WordPress to run quality_blank_comment() when the 'pre_comment_on_post' action is called. */
add_action( 'pre_comment_on_post', 'quality_blank_comments' );

/**
 * If the comment field is blank, insert an invisible &nbsp;
 * This only works once. If you do it twice in the same ticket,
 * it will trigger the duplicate comment error. still looking for a work-around.
 *
 * via http://www.johnpbloch.com/
 *
 * @since Quality Control 0.1.3
 */
function quality_blank_comments()
{
	$comment_content = ( isset( $_POST[ 'comment' ] ) ) ? trim( $_POST['comment'] ) : null;

	if( empty( $comment_content ) )
		$_POST[ 'comment' ] = '&nbsp;';
}

Hi,

first of all thanks for your answer. I downloaded plugin you suggest me and i have installed it but it doesn’t work…..i tried a test compiling a ticket but no mail was sent…how can i set the plugin….i set the normal setting in the admin pannel but it doesn’t work…what is the problem? Must i put a script php code in the page?

Please help me understanding….for me and for my job it’ s really really important to resolve this big problem. THANKS

I tried this plugin but it doesn’t work….it works with the post but a ticket it’s not a post…or not?
I’m sorry to bother but I’d like to solve the notification mail problem. I have seen that there is a function in the file tickets.php notification but I do not understand why it does not work … how can I make it work?

Thanks I hope you can help me
Umberto