Josh (a11n)
Forum Replies Created
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Howdy @jvande,
Thanks for reaching out and for including the error details.
Since this is happening on a staging site (staging.actonexchange.org), the most likely cause is an access restriction preventing the Critical CSS generator from reaching the page. The generator needs to fetch your pages to analyze the CSS, so if the staging environment has any of the following, it won’t be able to complete:
- HTTP authentication (username/password prompt)
- IP allowlisting or firewall rules
- A “coming soon” or maintenance mode plugin
- The site not being publicly accessible
Could you confirm whether your staging site is publicly accessible? Try opening staging.actonexchange.org in a private/incognito browser window (while logged out) and see if the homepage loads without any login prompts or blocks.
If the staging site is intentionally restricted, Critical CSS generation won’t work there. You’d either need to temporarily open access while generating the CSS, or skip Critical CSS on staging and only use it on your production site.
Let us know what you find and we can go from there.
@jungle7 that sounds like a plan! Thank you for letting us know.
I just wanted to reach out and let you know that I did look into this on our end and our developers are still working on that fix. Thank you for your patience.Howdy @ravanh!
Thanks for reaching out. Just to make sure I’m understanding correctly: when you enable Offline Mode with the filter, what specifically are you seeing under the Connectors section? And what were you expecting to happen instead?
A bit of context that might help: the Settings → Connectors screen is new in WordPress 7.0 and is designed to display registered external service connections. Jetpack appearing there is separate from whether it’s actively connected to WordPress.com. Offline Mode disables the live connection and restricts Jetpack to features that work locally, but it doesn’t necessarily remove Jetpack from WordPress’s connector registry.
That said, if this is causing a specific issue with your development workflow or you’re seeing something that seems broken, let us know more about what’s happening and we can dig into it further.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Image CDN and older uploadsHowdy @doreen101!
When you enable the Image CDN (under Jetpack → Settings → Performance), it automatically applies to all images on your site, including everything you’ve uploaded in the past. There’s no separate process needed for older images.The CDN works by rewriting image URLs when your pages load. It fetches your original images from your server, optimizes them (resizing for different devices, converting to WebP where supported, etc.), and serves them from Jetpack’s global server network. This happens dynamically for any image URL on your site, regardless of when you uploaded it.
You can verify it’s working by inspecting an image URL in your browser’s developer tools. Images served through the CDN will have URLs starting with
i0.wp.com,i1.wp.com,i2.wp.com, ori3.wp.com.More details here: https://jetpack.com/support/site-accelerator/
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Good Overall@luke820 thank you for your 4 starts plus your feedback – if you ever run into issues where Jetpack seems to be impacting your site, definitely reach out to us at support.
Howdy, @ghentyboy thank you for sharing the issue with the paid content block with us.
To answer your question the Paid Content Block is available on all Jetpack connected sites, so you can use it on your self-hosted site. I would like to take a closer look into this, could you share your site url with us?
If you want it to remain private, you can also contact us via contact form – just make sure you provide the link to this forum thread.Howdy @olikanagold77 – I’m sorry this is still causing you some trouble. At this time I would like to invite you to reach out to us directly so we can dig a bit deeper with you. Could you please use this form to Contact Us.
Please remember to share the link to this post so we know!
Thank you.Howdy @mariano – thank you again for the feedback and the solid ideas on how we can improve our Jetpack Boost plugin for you and all of our users.
I’m also happy to hear that with some improvements on your end you have Boosted your score by 20 points since your original post. As always, if you want us to dig deeper with you and take a closer look you can feel free to contact us via this contact form and mention this thread.Forum: Reviews
In reply to: [WP Super Cache] okHowdy @anarchoi – I saw your original message here but it looks like you updated it to “ok” – I just wanted to reach out and see if you still needed any help with WP Super Cache?
If not, that is completely OK and we can close this topic for you.
Forum: Plugins
In reply to: [Jetpack VideoPress] Videopress displaying vertical videos as horizontalHowdy @whatkatiedid – no worries! Based on what you are sharing with me it appears that this may be a possible conflict with your theme and or Otter blocks. Here’s what you can do to test:
Check for theme/plugin conflicts: Since Neve theme and Otter Blocks are installed, there could be CSS conflicts. Have them try:
- Temporarily switching to a default WordPress theme (Twenty Twenty-Four)
- Deactivating Otter Blocks temporarily
- Testing if the VideoPress block displays correctly
You can also test other plugins by deactivating all of your plugins and testing VideoPress to work how you’d like it by activating each plugin one by one – this helps you test for other scenarios where plugins may be conflicting.
thanks for getting back to me! I’ve tried the various VideoPress block settings, rather than the shortcodes
Could you let me know when you do try the VideoPress block attribute settings?
Thanks!Forum: Plugins
In reply to: [Jetpack VideoPress] Videopress displaying vertical videos as horizontalHowdy @whatkatiedid – thank you for reaching out to us. From what you shared it sounds like you are trying to make all of your vertical videos keep the vertical formatting instead of defaulting to horizontal, is that correct?
You mentioned that you were looking into settings, were you speaking about the specific attributes that can be used to control your VideoPress videos here:
Could you let me know what other settings you looked into? Additionally, are you using any type of theme or page builder that may interfere with blocks or have its own styling for videos?
I look forward to hearing back from you!
Howdy @tgrblogger! Thank you so much for taking the time to share your feedback with us. I completely understand how confusing it can be when performance metrics from Jetpack Boost don’t seem to align with what you’re seeing in tools like you mentioned, SEMrush and pagespeed insights.
Jetpack Boost is designed to measure and highlight site performance indicators directly from your visitors real browsing experience – this can sometimes differ from data provided by other third party tools. Jetpack Boost uses Lighthouse, an open-source tool by Google, to test your site just like PageSpeed Insights.
If you would like to share more information about the difference in scores that you are seeing, we will be happy to investigate further. You can share details in this thread or if you prefer to speak with us in private to share your site details, please contact us here.
Howdy @turkijefm – Stef left Jetpack connected because it seems that you are using WooCommerce on your site and some of those advanced features require a Jetpack/WordPress.com connection.
If you no longer require Jetpack but are unable to access your site because it is offline, please let us know so we can disconnect Jetpack completely – alternatively, you can disconnect Jetpack on your own by following the steps in this guide.
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Saved the business!Howdy @conpub341! Thank you so much for the 5-Star review and sharing how your experience with Jetpack helped get your site back online.
Howdy @ssstil, thank you for sharing that information with us. If you do ever want to reach out to us to share any details or what you may have changed to ensure everything is working on your end, please do so here: Contact Form
For now, I’ll go ahead and mark this topic as solved.