John

Hi,

Please find the details below.

1. Can you share with us the full error stack please (not the trimmed version)? That will allow us to better debug this, and see what could be happening.

=> Please find the complete error message below for your reference.

————————————-

Error Type: Call to a member function get_name() on bool

Error Details: #0 /public_html/wp-includes/class-wp-hook.php(341): WSAL\WP_Sensors_Helpers\WooCommerce_Sensor_Helper_Second::event_order_items_removed() #1 /public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #2 /public_html/wp-includes/plugin.php(522): WP_Hook->do_action() #3 /public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-item-type-data-store.php(140): do_action() #4 /public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(207): Abstract_WC_Order_Item_Type_Data_Store->delete() #5 /public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(213): WC_Data_Store->delete() #6 /public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(278): WC_Data->delete() #7 /public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(227): WC_Abstract_Order->save_items() #8 /public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(284): WC_Abstract_Order->save() #9 /public_html/wp-content/plugins/vsz-wc-data-sync/admin/partials/vsz_wc_sage_order_data_sync.php(854): WC_Order->save() #10 /public_html/wp-content/plugins/vsz-wc-data-sync/admin/class-vsz_wc_data_sync-admin.php(1275): require_once(‘…’) #11 /public_html/wp-includes/class-wp-hook.php(341): Vsz_wc_data_sync_Admin->vsz_wc_sage_order_data_sync_callback() #12 /public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #13 /public_html/wp-includes/plugin.php(570): WP_Hook->do_action() #14 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(358): do_action_ref_array() #15 phar:///usr/local/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(238): Cron_Event_Command::run_event() #16 [internal function]: Cron_Event_Command->run() #17 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CommandFactory.php(100): call_user_func() #18 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}() #19 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/Subcommand.php(497): call_user_func() #20 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(470): WP_CLI\Dispatcher\Subcommand->invoke() #21 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(493): WP_CLI\Runner->run_command() #22 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1295): WP_CLI\Runner->run_command_and_exit() #23 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() #24 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/bootstrap.php(84): WP_CLI\Bootstrap\LaunchRunner->process() #25 phar:///usr/local/bin/wp/vendor/wp-cli/wp-cli/php/wp-cli.php(35): WP_CLI\bootstrap() #26 phar:///usr/local/bin/wp/php/boot-phar.php(20): include(‘…’) #27 /usr/local/bin/wp(4): include(‘…’) #28 {main}

————————————-

2. You mentioned that “after adding order items via a third-party sync process.” – can you describe the process please, and also let us know what tools/plugins and processes are going on? It would be best to understand the context in which the error occurs better.

=> We are using the custom code below to sync order data on the website. However, when the order save action is triggered, it generates an error.

———————————–

if( isset( $web_item[‘sku’] ) && !empty( $web_item[‘sku’] ) && !empty($arrExistSKUs) && in_array($web_item[‘sku’],$arrExistSKUs)){
$productId = array_search($web_item[‘sku’], $arrExistSKUs);
}else{
$productId = 0;
}
$count++;

$item = new WC_Order_Item_Product();
$item->set_name( $web_item[‘name’] );
$item->set_quantity( $web_item[‘quantity’] );
$item->set_product_id( $productId );
$item->set_subtotal( wc_format_decimal( $web_item[‘subtotal’] * $web_item[‘quantity’] ) );
$item->set_total( wc_format_decimal( $web_item[‘total’] ) );
$item->set_total_tax( wc_format_decimal( $web_item[‘total_tax’] ) );

//Save the item
$order->add_item( $item );

// Save order
$order->save();

——————————

3. Is this something you noticed after a plugin update e.g. Wp Activity Log or Woocommerce? Was it always like this?

=> The process runs smoothly when the WP Activity Log plugin is deactivated. However, once the plugin is enabled, the sync process is interrupted and the above error is generated.

Please let us know if you require any further information.

Thanks,

Hi,

I hope you’re doing well!

We are using multiple add-ons on the website, so a quick update isn’t possible at the moment. We plan to update to the versions you’ve shared, but in the meantime, is there a quick solution we can implement to fix this?
Is it possible to bypass the CSRF validation on the checkout page? If so, could you please provide guidance on how to do this?

Thanks,

Hi,

Yes, we have submitted that support request, and that plugin is not providing an extend authorizations period feature for more than 7 days, so now we are using the 7-day authorizations feature.

We have looked at your plugin settings, and you have mentioned the “Extend authorizations” feature. That’s why we setup the plugin and faced an error so shared with you.

Now, again, can we achieve this feature with your plugin? Please confirm so we will do settings as you suggested and check the payment process accordingly.

Thanks,

• This reply was modified 1 year, 7 months ago by John.

Hi,

Thank you for your response.

We have enabled the charge type “Authorize” at the back office and completed the payment process, but we are facing the below error.

“This account is not eligible for the requested card features. See https://stripe.com/docs/payments/flexible-payments for more details.”

For more details, please see the below Strip API response.

“object”: “payment_intent”,
“amount”: 4776,
“amount_details”: {
“tip”: {}
},
“automatic_payment_methods”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “manual”,
“client_secret”: “**”,
“confirmation_method”: “automatic”,
“created”: 1730206639,
“currency”: “gbp”,
“description”: “Order 1422323684 from ***”,
“last_payment_error”: {
“code”: “payment_intent_invalid_parameter”,
“doc_url”: “https://stripe.com/docs/error-codes/payment-intent-invalid-parameter”,
“message”: “This account is not eligible for the requested card features. See https://stripe.com/docs/payments/flexible-payments for more details.”,
“payment_method”: {

}

We have enabled and disabled this “Extended Authorization” option and checked but faced the same error.

Let us know if you have any concerns.

Thanks,

Hi Shameem,

We are facing this issue randomly, not a continue, so how can we track this? This issue is facing the customer, and it is affecting a business.
Let us know if you have any concerns.

Thanks

Hi Takayuki,

below is the plugin URL we are using,
https://ww.wp.xz.cn/plugins/cf7-repeatable-fields/

Or please suggest if you have any other repeater field plugin that we have use

Hi @ihereira,

Thank you for your reply.

We have checked the given URL, but it is not relevant for us.
When we are changing the order status programmatically at that time, email is not sent.
If we change the order status in the back office at that time, an email is sent to the customer.

We debugged and discovered that when we changed the order status at that time, the “WC_Email_Customer_Completed_Order” class did not exist.

Due to the above reasons, the completed email was not sent to the customer. Please confirm.

Do we need to pass any additional parameters within the below function to send the completed email to the customer?

$order->update_status($orderStatus);

Thanks,