WarfarePlugins

Hi gauravawesome! These issues should both have been fixed with our most recent update (version 2.2.0).

Very sorry you had that experience thudufushi. Our support team is extremely diligent in answering all tickets and following through until completion. If your emails were not responded to, it’s likely they were never received. Did you get an auto-response from our support system acknowledging each email?

I’m looking into this right now and will have this remedied shortly.

Nick

Jaimet,

I appreciate you leaving your honest feedback and I’m sorry that you didn’t get a response as quickly as you would have liked.

Facebook recently made a major change to their API without any warning. So basically, one day the counts are fetching properly and the next day we were sent into panic mode to adjust our functions to their new system. It was pretty crazy how they made the change like that with no warning.

Anyways, we updated to their new API, but for some reason it fixed it for MOST sites but not all sites. We had about 20 – 25 reports of it still not working. You were one of those 20 – 25 sites.

I’m the lead developer, and the reason your ticket didn’t get elevated to me was simply because I was already tracking the issue and already had access to a small handful of those sites to check things out just like you mentioned in your review above. It would have only slowed me down in my attempts to solve the issue had I logged into all 25 sites that are experiencing the exact same issue. I only needed access to 2 or 3.

Thankfully, I found the solution late last night. Much later in fact than what I usually work. It was after hours. So today I pushed that update to a few of those sites and it seems to be working perfectly again. Woot! Woot!

So I just pushed out version 2.0.6 which should fully solve this issue. Please update at your convenience and let me know if this one got it fixed for you.

As far as support goes, I’m sorry that your responses weren’t received quickly enough. We don’t work on the weekends (nor will we expect our staff to do so) and we usually have a backlog of requests when we show up on Monday.

-Nicholas Cardot

• This reply was modified 9 years, 8 months ago by WarfarePlugins. Reason: Added my signature

We no longer use ANY functions in the share-count-class.php, but instead replaced all of that functionality with share-count-function.php. I just haven’t gotten around to removing the class version of the file yet. So the reason it has the deprecated API in that file is because we haven’t used that file in about 6 – 8 months now, at least. We are now using the API found on line 45 of Facebook.php

So any efforts to fix something in share-count-class.php will only result in wasted time.

Does that help?

Actually, for the purposes of our CSS, we added a class to the parent widget container. We then use the parent/child selector to target items inside the container. You should, hopefully, be able to do the same.

The widget container uses: swp_widget_box
Each entry uses: swp_popular_post
The thumbnails use: swp_pop_thumb

So if you want to target the anchor < a> tag, for example, you could use .swp_popular_post a {stuff here}

Does that help?

Casbboy,

We use a javascript trigger to send a tiny message back to WordPress to tell WordPress to update the counts. However, if you have a really good caching plugin, that that trigger gets cached in the on or off position. So to eliminate that from happening, simply go to the advanced tab and switch the cache rebuild method to Legacy Cache Rebuild. This will cause it to rebuild and fetch new counts whenever your caching plugin rebuilds the page.

Does that fix it for you?

Brad,

I think I might know what’s happening. When we updated to 2.0, we changed the name of that specific index in that array. So it should go away if you just click to save your settings on the options page. That should push all the new names into the options set. After you save changes, just refresh the page and it should go away.

Any chance that that takes care of it?

-Nick