WD Support
Forum Replies Created
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Forum: Plugins
In reply to: [10Web Social Post Feed] Page access token doesn’t seem to be workingHi,
Could you please uninstall/install the plugin and try again. In the case this will not help please contact our support team using the following email address: [email protected]
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Options Page missing App ID and App Secret entryHi,
In order to show Facebook feeds on your WordPress site, it is necessary to log in to Facebook and get access token. Navigate to *Facebook Feed WD > Feeds* page and hit *Log in and get my Access Token* button. Afterwards, press *Continue.*
https://docsimages.10web.io/wd-facebook-feed/facebook-25.png
*Note:* This does not give us permission to manage your Facebook pages, it simply allows the plugin to see the list of the pages you manage and retrieve an *Access Token.*
You will be redirected to Facebook and it will ask you to confirm the login to your account. As soon as this process is finished, Facebook Feed WD plugin will be authenticated and you will be able to start working on your feeds.
https://docsimages.10web.io/wd-facebook-feed/facebook-21.png
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Feed Options won’t UpdateHi,
We are terribly sorry for the inconvenience.
Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Few questions before i decide to buyHi,
Please, note that in the ww.wp.xz.cn forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following email address: [email protected]
We will answer all of them with pleasure.Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] error : Something went wrong (trying edit feed).Forum: Plugins
In reply to: [10Web Social Post Feed] error : Something went wrong (trying edit feed).Hi,
We can suggest to uninstall/install the plugin and try to connect again? After you install the plugin please follow this steps to add the feed:
Log in to Facebook and get access token. Navigate to *Facebook Feed WD > Feeds* page and hit *Log in and get my Access Token* button. Afterwards, press *Continue.*
https://docsimages.10web.io/wd-facebook-feed/facebook-25.png
*Note:* This does not give us permission to manage your Facebook pages, it simply allows the plugin to see the list of the pages you manage and retrieve an *Access Token.*
You will be redirected to Facebook and it will ask you to confirm the login to your account. As soon as this process is finished, Facebook Feed WD plugin will be authenticated and you will be able to start working on your feeds.
https://docsimages.10web.io/wd-facebook-feed/facebook-21.png
Thanks.
Forum: Plugins
In reply to: [10Web Social Post Feed] error : Something went wrong (trying edit feed).Hi,
We are terribly sorry for the inconvenience.
Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Error message : Pb with save fb feedHi,
Could you please, try to uninstall/install the plugin and try to connect by following this steps below:
To begin creating Facebook feeds on your WordPress site, it is necessary to log in to Facebook and get access token. Navigate to *Facebook Feed WD > Feeds* page and hit *Log in and get my Access Token* button. Afterwards, press *Continue.*
https://docsimages.10web.io/wd-facebook-feed/facebook-25.png
*Note:* This does not give us permission to manage your Facebook pages, it simply allows the plugin to see the list of the pages you manage and retrieve an *Access Token.*
You will be redirected to Facebook and it will ask you to confirm the login to your account. As soon as this process is finished, Facebook Feed WD plugin will be authenticated and you will be able to start working on your feeds.
https://docsimages.10web.io/wd-facebook-feed/facebook-21.png
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Pre-sale questionHi,
Please note that both versions will act the same way and will show the feed. For the further questions regarding the premium version please contact us at : [email protected]
Thanks.
Forum: Plugins
In reply to: [10WebFAQ] numbers in front of questionHi!
Please note that you can add the below mentioned code in Appearance > Customise > Additional CSS and hide the numbers.
.faqwd_quest_numbering { display: none; }Thanks, have a nice day!
Forum: Plugins
In reply to: [10WebFAQ] FAQWD slugHi!
Unfortunately, we can’t hide the slug from the URL of the page. However, you can disable the More button and prevent users to go further and see the slug.
Thanks, have a nice day!
Forum: Plugins
In reply to: [10Web Social Post Feed] Pre-sale questionHi,
Could you please specify which version of the plugin do you use?
Please, note that in the ww.wp.xz.cn forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following email address: [email protected]
We will answer all of them with pleasure.
Thanks. Have a nice day.Hi!
We are sorry for the inconvenience you have faced with the plugin. Our development team need to have a closer look at the described issue.
Please contact our support team using the following email address:[email protected]
Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.Thanks in advance, have a nice day!
Forum: Plugins
In reply to: [10Web Social Post Feed] widthHi,
Please note that the theme has this style,
.et_pb_text_3 {
padding-left: 238px!important;
}which is adding the padding. This style is coming from the theme not from the plugin.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10WebPlayer] Not showing main video when not logging on WPHey,
Could you please try to check conflict with the other plugins that you have? In the case you will deactivate all the plugins and the issue will remain, please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
