weblex

Hi @mahfuzurwp!

The customer promised to let me know, if the problem reoccurred. I will get you info/logs ASAP.

Hi @reynierc!

Several customers have this issue and it occurs intermittently, meaning it doesn’t happen all the time.
As for the statuses, these 0€ orders also have the “Completed” status.
Here is the Woocommerce system status you requested:

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Hello @carolm29

Thank you for the answer.

I understood what the problem was. If the customer successfully pays in the bank, a webhook is sent information about order status. When the customer returns to the “Thank you”-page, order status will be changed again. That’s why there’s a double status change and double mail send.

Hello @anastas10s

I mean something like this: https://snipboard.io/1WckXZ.jpg.
Or this: https://snipboard.io/f3Lunl.jpg

I think the issue with double sending mails is related with this case. Why does WooCommerce confirm order twice?

Hello @shameemreza.

Thank you for reply!

There is link with WC fatal error log: https://paste.mozilla.org/BV74nm5e
And there is link with WP mail Logging plugin log: https://paste.mozilla.org/oD1KX5jG

As you can see, sometimes letters are sent one by one and sometimes two letters are sent with the same order number.