Forum Replies Created

Viewing 15 replies - 1 through 15 (of 81 total)
  • Plugin Author WeblineIndia

    (@weblineindia)

    Thank you for your detailed feedback.

    We understand the issue you’re experiencing, the plugin should display actual post view counts and comment totals, rather than a static value such as “1”.

    We have tested the plugin on our end and confirmed that it correctly displays dynamic values for both views and comments. Based on your description, this appears to be an environment-specific issue, and we would like to investigate it further.

    To help us identify the root cause, could you please confirm the following:

    • Are all posts showing “1” for views and comments, or only specific posts?
    • Does the issue occur in both the Widget and Shortcode outputs?
    • Have you recently migrated your site or performed any data import?

    Initial Checks to Perform

    • Clear all caching layers (plugin-level, server-level, and CDN if applicable), then verify again
    • Re-save the plugin settings and check the output
    • Temporarily deactivate other plugins to rule out conflicts

    Note: The plugin calculates post views using its internal tracking mechanism, so the values should update dynamically as posts are accessed.

    If possible, please share a staging URL or provide temporary access through the official support channel so we can analyze the issue directly in your environment.

    We will continue to support you until this is resolved and the plugin behaves as expected on your setup.

    Plugin Author WeblineIndia

    (@weblineindia)

    Hi pervez121,
    Thank you for reaching out regarding the Popular Posts – By Webline plugin. I understand you’re looking to truncate the post titles to a specific length when they are too long.

    At the moment, there isn’t a built-in setting for this, but you can use the following CSS snippet to limit the title length and display an ellipsis (“…”) if the title exceeds the specified width:

    .wli_popular_posts-listing h3:first-of-type a {
        width: 100px; //adjust based on your need
        overflow: hidden;
        text-overflow: ellipsis;
        display: inline-block;
        white-space: nowrap;
    }

    Please follow below steps to implement the solution:

    1. Add the above CSS to the style.css file of your active theme.
    2. Adjust the width value (100px in the example) to your preferred length for truncating the title.

    Once added, this CSS will ensure that long titles are truncated to the defined width and will display an ellipsis(…) at the end.
    I hope this resolves your issue! Let me know if you need further assistance or have any more questions.

    Best regards!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hi @mattrixk ,

    Thank you so much for your feedback and kind words about the plugin! We’re thrilled to hear that you find it helpful for your workflow.

    Regarding your request to keep the Lipsum content consistent across page refreshes: this is a great suggestion! We’ll work on providing a way to maintain the same content for styling purposes. One idea, as you mentioned, is to output the generated HTML below the shortcode on the generator page so you can copy and paste it directly. We’ll explore this as a potential solution.

    Your feature request for adding a button to the WYSIWYG editor to open the shortcode generator is also a fantastic idea. We can see how this would streamline the process and improve user experience. We’ll prioritize this enhancement and aim to include it in one of our upcoming updates.

    Thanks again for sharing your thoughts and helping us improve the plugin! If you have any other suggestions or feedback, feel free to let us know.

    Plugin Author WeblineIndia

    (@weblineindia)

    Hi @tanishbaansal ,
    Thanks for using our plugin!

    Our plugin operates using the default WooCommerce hooks.
    To display our sticker on the product listing page, it uses the hook: woocommerce_before_shop_loop_item.
    For the product details page, it uses the hook: woocommerce_before_single_product_summary.

    It appears that your theme’s search results page either does not use these hooks or is overriding them.
    If you need to modify the theme code to make it compatible, you can try adjusting it as shown in the sample code below in your child theme’s functions.php file and let us know if it works!

    function get_product_badge_html() {

        // Ensure this path points to the correct plugin file

        $plugin_dir = WP_PLUGIN_DIR . '/woo-stickers-by-webline/public/class-woo-stickers-by-webline-public.php';

        // Check if the plugin's class file exists before including it

        if (file_exists($plugin_dir)) {

            // Include the plugin's public class file

            require_once $plugin_dir;

            // Instantiate the main class and its public class

            $woo_stickers = new Woo_Stickers_By_Webline();

            $plugin_public = new Woo_Stickers_By_Webline_Public($woo_stickers->get_plugin_name(), $woo_stickers->get_version());

            // Get the current product ID

            $product_id = get_the_ID();

            // Check if the 'show_product_new_badge' method exists in the public class

            if (method_exists($plugin_public, 'show_product_new_badge')) {

                // Start output buffering

                ob_start();

                // Call the method to display the product badge

                $plugin_public->show_product_new_badge($product_id);

                // Get the buffered output and clean the buffer

                $output = ob_get_clean();

                // Output the badge HTML

                echo $output;

            } else {

                // Output a message if the method does not exist

                echo 'Method show_product_new_badge does not exist.';

            }

        } else {

            // Output a message if the plugin file is not found

            echo 'Plugin file not found.';

        }

    }

    // Your theme's search result 'YOUR_THEME_SEARCH_LISTING_PRODUCT_HOOK' action

    add_action('YOUR_THEME_SEARCH_LISTING_PRODUCT_HOOK', 'get_product_badge_html');
    • This reply was modified 1 year, 9 months ago by WeblineIndia.
    Plugin Author WeblineIndia

    (@weblineindia)

    We’re glad to hear that our plugin works well for your needs !
    Our premium features are currently free to use! You can easily upgrade to the Premium plan by following the steps as available in your WordPress admin.
    If you have any further questions or need assistance, feel free to reach out. We’re here to help!
    Thanks!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @ykipp !
    Thanks for using our plugin.

    We have tested a fresh installation of the Storefront theme with our latest plugin version 1.2.3, and everything appears to be working correctly. You can view a screenshot of the Storefront theme here:
    Catalog page screenshot: https://prnt.sc/ylO23hSNR8rU
    Product details page screenshot: https://prnt.sc/YGspcij2SPDE

    It’s possible that there may be conflicts with other plugins. We recommend deactivating other plugins and reactivating them one by one to identify any potential issues or conflicts in your staging environment.
    If you can provide your staging environment details through this form: https://www.weblineindia.com/contact-us.html, we would be happy to investigate further.

    Plugin Author WeblineIndia

    (@weblineindia)

    Thanks and happy to see that we were able to help you resolve issue. Would you mind if we request you to write us a 5* review for our plugin, that will motivate our team to continue developing and upgrading our plugins.

    Plugin Author WeblineIndia

    (@weblineindia)

    Hi @thetankgirl ,

    We’re happy to offer you a custom solution with the code provided below. We assume you’ve already set up the child theme for 8theme XStore. To display the badge, simply add the following code to your child theme’s functions.php file:

    function get_product_badge_html() {
    // Ensure this is correct path of the plugin file
    $plugin_dir = WP_PLUGIN_DIR . '/woo-stickers-by-webline/public/class-woo-stickers-by-webline-public.php';
    // Check if the plugin's class file exists before requiring it
    if (file_exists($plugin_dir)) {
    // Include the plugin's public class file
    require_once $plugin_dir;

    // Instantiate the plugin's main class and its public class
    $woo_stickers = new Woo_Stickers_By_Webline();
    $plugin_public = new Woo_Stickers_By_Webline_Public($woo_stickers->get_plugin_name(), $woo_stickers->get_version());
    // Get the current product ID
    $product_id = get_the_ID();
    // Check if the method 'show_product_cust_badge' exists in the public class
    if (method_exists($plugin_public, 'show_product_cust_badge')) {
    // Start output buffering
    ob_start();
    // Call the method to display the product badge
    $plugin_public->show_product_cust_badge($product_id);
    // Get the buffered output and clean the buffer
    $output = ob_get_clean();
    // Output the badge HTML
    echo $output;
    } else {
    // Output a message if the method does not exist
    echo 'Method show_product_cust_badge does not exist.';
    }
    } else {
    // Output a message if the plugin file is not found
    echo 'Plugin file not found.';
    }
    }
    // Hook the function to 'etheme_before_single_product_image' action
    add_action('etheme_before_single_product_image', 'get_product_badge_html');

    Please let us know if you still have any query. Kindly message us here if it works.

    Plugin Author WeblineIndia

    (@weblineindia)

    It appears that the issue could be related to a compatibility problem with the theme you’re using. A custom solution may be required in this case.

    Please provide detailed information through this link: https://www.weblineindia.com/contact-us.html, so our development team can investigate further and coordinate with you.

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @thetankgirl ,

    Thank you for using our plugin!
    It appears that your settings are correct; however, there are a few potential issues that could be causing the display problem:

    1. Custom Sticker Position: Please check the position of the custom sticker on the product details page. It may be present on the page but could be hidden behind the product image overlay.
    2. Theme Conflict: There might be a conflict between your theme and the plugin code.
    3. z-index CSS Property: The issue could also be related to the z-index CSS property in your theme, causing the sticker to be hidden or layered incorrectly.

    To help, you can refer to the following screenshots that demonstrate a similar setup to the one you have applied:

    1. Custom Sticker configuration screenshot: https://prnt.sc/urrFf34NKoqv 
    2. Product on Sale configuration screenshot: https://prnt.sc/ygOTK-vA9Bdu 
    3. Product Listing page display screenshot: https://prnt.sc/Z4aQyqe6UHdc 
    4. Product details page display screenshot: https://prnt.sc/e9vz70f7zu1m

    I hope this information helps you resolve the issue. If you’re still experiencing problems, please feel free to share your website URL so we can investigate further.

    Thanks!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @perryase,

    We have recently introduced sticker’s position feature in the new version, Kindly update your WooCommerce and WOO Stickers by Webline plugin on your website,

    You can review below new options on respective sticker settings to adjust the positioning of the sticker,

    • Sticker Position
    • Sticker Position Top (px)
    • Sticker Position Left / Right (px)

     Refer this screenshot for New Product sticker settings: https://ps.w.org/woo-stickers-by-webline/assets/screenshot-8.png?rev=3046336

    If you have any specific need, you can also adjust the css through our custom css section from the “General” tab.

    Refer this screenshot to adjust the css from General Tab: https://ps.w.org/woo-stickers-by-webline/assets/screenshot-7.png?rev=3046336

    Let us know if any query/concern,

    Thanks!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @a4jpcom

    We have added new feature to enable anchor link on post description. Kindly install latest version of our plugin and check “Wrap Anchor Link on Post Description (Excerpt)” checkbox in your widget options.

    Thanks again for using our plugin!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @a4jpcom

    We have just added a new feature to upload custom icon for post views, comments, date in last release.
    Kindly install latest version of our plugin and Go To – Settings > Popular Posts – By Webline and check “Add custom icon for post views” option.

    Thanks for using our plugin!

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @a4jpcom

    Thank you for downloading and using our plugin.

    We appreciate your feedback. Based on your feedback we have tested again our plugin by upgrading WordPress version to 5.5 but were not able to reproduce any issue.
    It looks like this could have happened due to the WordPress theme you are using or one of the already installed plugins. Be assured we are open to hear and fix any issues that arise in our plugin, so if you are still facing it or if you can share the steps to reproduce the issue then we can take a look.

    Thanks again for using our plugin. We will appreciate if you can also leave us a 5* feedback so it helps spread the word.
    https://ww.wp.xz.cn/support/plugin/popular-posts-by-webline/reviews/#new-post

    Plugin Author WeblineIndia

    (@weblineindia)

    Hello @durrmann

    Thank you for further clarification.

    P.S. Our plugin is dependent on the Out of Stock status/action available in WooCommerce backend to display out of stock sticker on any out of stock product. In case of simple products this is straightforward but in case of variable products, default behavior in WooCommerce backend is it considers any product as out of stock only when all the variations of that product is out of stock.

    So at the moment our plugin does not support out of stock option at product variations level.

    Feel free to message if you need any additional help.

    Thanks..
    Team @ WeblineIndia

Viewing 15 replies - 1 through 15 (of 81 total)