webrachel

Hey there. Yes, I have been working back and forth with the support team for a week and no one could resolve any of the issues I reported. Here’s what they said, “If you’re not able to replicate the issue on the current version of Safari, I would suggest reaching out to your users and advising them to upgrade to the latest version of Safari. We can only guarantee the compatibility of our tools with the latest versions of each browser.”

Can you imagine that? A new person comes to my website to check out my business. And they see a giant message somewhere that says “please make sure you update your browser and operating system to view my site.” What would you think if you saw something like that? You’d probably close the page and never come back again.

I’ve only tested my website on pretty recent versions of Safari, not ancient ones, and still had problems. I got my Ipad 6 months ago and it doesn’t work there. I asked my friend to check it out on his Iphone (he updated to the latest apple stuff 3 months ago) and it didn’t work for him either.

Also, you guys should probably take this page down if your tool isn’t made for selling stuff: https://sumo.com/app/buy-button. Notice the giant letters at the top of the page that says “SELL ANYTHING ON YOUR WEBSITE WITH A BUY BUTTON.”