WebWizards
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Thank you so much!
Hi again,
(1) This is a bit different than our standard flow – in our expected flow, the vendor would be cancelling or refunding orders. We will consider it in future updates to add an email there,
(2) This is normal for how our plugin works. If an order is refunded or cancelled, the order changes from “completed” to “pending”. The commission is still $7, but it is not given to the vendor, it is a pending / draft commission.
In MarketKing, commissions are only given to vendors when orders are completed. When an order is placed, commissions are not given immediately. The commission is calculated as a potential commission only.
(3) To remove columns when using AJAX, it is needed to use the filters:
- marketking_products_table_ajax_columns
- marketking_orders_table_ajax_columns
Please see class-marketking-core.php to find those filters and parameters. You would need to remove columns from there.
Regarding the issue with the “product name” product, I have identified the problem and implemented a fix. It will be added in the next official update in the next weeks.
(4) I’m afraid I don’t see a simple way to solve it now. We would like to have support for this, but we’d need to investigate this in more detail to understand where the issue is.
(5)
Orders and products can be filtered by status / category, but the issue is that it cannot work in AJAX. Some more advanced filters would be needed.
Dashlite does not provide filters, those are only icons but do not include any feature such as file upload support. It is just the UI without any functionality.
Thank you for the feedback on features, we are considering that in future updates.
At the moment our plans are to add Geolocation and support for PayPal split pay as the next major improvements.
Hi there,
Please note that the balance of each vendor only changes when an order reaches the “completed” status.
It is also important to ensure that you have commission rules configured in MarketKing -> Commission Rules.
Thanks for getting back to me,
The price in your screenshot is the price of the currently selected variation (the area where you’d like to move it to is the area for the price of the entire variable product): https://prnt.sc/MPmrI25TW5od
I don’t have a way to move it there unfortunately – we need to generate that price in the variation area.
If you’d like, what can be done is to hide one or either of the ranges with CSS.
Thank you for the details,
(1) I’ve been looking into this and trying to add support for video previews, but have not been able to so far. Enqueuing ‘mce-view’ does not seem to make a difference on that page.
I have passed this to our team to look at this further for future updates.
(2) This would normally work through MarketKing’s refunds requests module: https://woocommerce-multivendor.com/docs/refund-requests/
When a customer makes a refund request, that would first go to the vendor (+ an email notification), and then the vendor can approve or reject it.
In your setup, is the website admin refunding orders without informing the vendor first, or how does that happen?
Hi there,
Thank you for using our plugin,
First, please note that the range there is controlled by the setting here in B2BKing -> Settings -> Tiered Pricing: https://prnt.sc/tjGrsC2An0z4
What B2BKing does is that it goes through all of the prices of the variable products and it compiles a range from the lowest to the highest price across all variations.
Then below the range price, it shows the currently selected price (DK469 in your screenshot).
If you do not want to show the range, you can simply disable the above setting.
Hi there,
Thanks for using our plugin,
To make sure I understand this correctly: you are adding the video to the product description, and that works via the admin side? but it does not work when a vendor tries to add it on the vendor dashboard?
Can you help clarify with a quick video or screenshot(s) how exactly that works on your admin side?
Kind regards,
Thomas
Thank you so much!
Hi there,
Regarding the error “The following vendors have not added their bank details: LC attire”, we have checked this now and possibly identified the bug causing it. We have released an update, MarketKing Core 1.9.48.
Please update to this version to resolve the issue,
Hi again,
There is no feature for that in MarketKing as it requires a special integration with the attachments plugin you mentioned.
We can check to see if an integration is possible, but I cannot make any promises as this is a complex customization and it depends on how their code works. We will follow up with you within the ticket,
Hi there,
It seems that the area in your screenshot is a custom area of that plugin.
An integration would be needed with their plugin to get this to also show on the dashboard.
I am not sure if this is something we can add or not, because it depends on the code of their plugin and how complex it is. Our team can look into it further and let you know – for that, can you please open a ticket with us at https://webwizards.ticksy.com ?
Hi there,
In our experience, incorrect cart totals are usually caused by one of these things:
- Frequently it is a plugin conflict with another plugin with price effects. We would advise to please try deactivating all other site plugins and switch to the Storefront theme, to see if the issue still persists.
- It could also be using a non-standard cart. For example there are some themes such as Divi which have their own cart widget, rather than the Woo cart. Please try creating a new page and add the [woocommerce_cart] shortcode to it, and then check if that cart page shows correct totals.
If none of these can help solve it, we would also be glad to assist further. Since I notice your site uses the B2BKing Pro version, you can open a ticket with us at https://webwizards.ticksy.com and we can help check this for you in more detail there.
Hi there,
I’d be glad to assist,
I think one option would be to just set the quote rule to only apply to logged in users: https://prnt.sc/xsv6s6HyUJMx
Then what happens to logged out users could be handled separately in a few different ways:
- One way would be to go to B2BKing -> Dynamic Rules and create a ‘hidden price’ rule for logged out users if you don’t want them to see prices. That rule will replace prices with a text. You can set the text to something like “please sign up to request a quote”.
Could that work for your setup?
Regarding the missing request a quote button, please try to enable it here in B2BKing -> Settings -> Other: https://prnt.sc/jp8JHkXKL5st
If enabled there but still you do not see it, it may be some kind of theme conflict. I’d suggest trying to switch to the Storefront theme to test if the issue still happens.
Regarding the offer PDF, payment details would have to be entered under the “custom text” area: https://prnt.sc/EG8DbV9lsx3u
Hi there,
The problem may be that the site is using the Blocks version of the cart or checkout pages.
At the moment, the quote request feature is only fully compatible with the shortcode versions.
To solve this, please try to edit your cart / checkout page and replace the blocks version of the cart and checkout with the classic one – there should be a button there for that.
If that cannot resolve it or if you need further assistance with this, kindly please open a ticket with us at https://webwizards.ticksy.com – this is our support platform for the B2BKing Pro plugin and we can best assist you there, including to directly troubleshoot on your site.