William Chou
Forum Replies Created
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Awesome, glad to hear that you’ve found the problematic plugin! We can also follow up with their engineering team on GitHub.
> but we still can’t edit them
Do you mean you can’t edit the images or can’t edit the story itself?
Is this the same “story appears as single blank white page” issue you mentioned earlier?
Thanks for the detailed steps! I think the most likely cause is a conflicting plugin. You mentioned in the original post:
> by using a troubleshooting plugin that mimics the effect of all plugins being disabled we can preserve the content in the stories editor
Does disabling all other plugins reliably fix this “blank page” editing issue?
If so, can you try to triangulate which plugin is the culprit?
Looks like your setup has 38 active plugins. One way to triangulate quickly is by disabling half (19) of all plugins and trying to reproduce the issue. If it reproduces, then we know the culprit is in the 19 plugins that were NOT disabled. If it doesn’t reproduce, then we know the culprit is in the other 19 plugins. Rinse and repeat.
On the other hand, if disabling all plugins does not reliably fix the issue then the root cause might be related to the WP web host set up. For example, we’ve seen issues previously with web application firewalls (WAF) like the Cloudflare WAF.
It sounds like there may be more than one issue at play here. The cross-origin isolation issue (
Access-Control-Allow-Origin) will affect visibility of images/video, but editing functionality should be unaffected.> But I’m still unable to edit existing stories.
Can you describe in detail the steps you’re taking and the expected vs. actual outcome? Are there any console errors when you try to edit a story?
Forum: Reviews
In reply to: [Web Stories] Some Serious BugsThanks for the feedback.
> 1. When you embed a web story on one of your posts then you are unable to scroll through that web story in mobile. Somehow the screen doesn’t respond. You can’t scroll over the web story. IMPOSSIBLE!
Looks like the embed block is using the default size of 360x600px. You can change (reduce) the size of the story embed block in the Gutenberg editor to leave enough vertical/horizontal space for users to scroll.
We’re discussing a way to have better default sizing of the block in the GitHub issue mentioned above.
> 2. Now recently this happened that the embedded story is not loading at all. There is a blank space at the embed location.
I can’t reproduce this. What device/browser/OS are you using?