i have reached out to them. in the meantime, if anyone else has had this problem id love to know a solution
for the emails, i am using the generic WooCommerce emails. Looking into alternatives, but using the generics for now
It isn’t a plugin, here is the link to the Ship Manager: https://www.fedex.com/en-us/shipping/ship-manager.html
“FedEx Ship Manager automatically sends tracking numbers to an e-commerce store when a shipment is created. This allows both the store and its customers to track the shipment’s progress”
