willow548

Hello @serafinnyc and @doublezed2

Thank you for your answers !

@serafinnyc to answer your questions :

• The load issue happens on all product pages :
  • Some product pages load, then when I select variations and click on the “Add to cart” button, I can’t access to the next steps, the page cart doesn’t load, I’ve got a black page with “Error code: 500 Internal Server Error”.
  • Some product pages don’t load at all even before this step.
• All products have variations but one, so 24 products with variations and 1 simple product.
• Yes there are 13 products with more than 30–50 variations. To give you an overview of the store :
  • 11 products have between 1 and 24 variations ;
  • 9 products have between 48 and 96 variations ;
  • 4 products have between 162 and 336 variations.
• The last product I have added is the one with the more variations (336) but it was a month ago.
• I use a very light weight theme : GeneratePress.

The store uses a swatches plugin (Variation Swatches for WooCommerce by CartFlows). How can I check and solve if there are a lot of meta entries per variation added in the database as you suggested ?

An other point to consider :

The store had the latest version of Stripe (WooCommerce Stripe Gateway 9.5.0) which has just been annonced as causing increased screen load times and timing out due to too many network requests to Stripe. Those are precisely effects I am experiencing right now on the store (increased screen load times and timing out). I rolled back to WooCommerce Stripe Gateway 9.4.1 as advised hoping this WooCommerce and Stripe issue will be solved soon. But still experience those loading issues on product pages and cart page.

Thanks @doublezed2 for your recommandation as regard Query Monitor plugin. I have installed and activated it, I looked at the data and explored the plugin tabs but I am not sure what to do with it. Could you please advise about it to help inquire and solve loading issues ?

Here is a slow query I found comming from WooCommerce for example :

SELECT option_value
FROM wp_options
WHERE option_name = 'woocommerce_feature_blueprint_enabled'
LIMIT 1

get_option

Automattic\WooCommerce\Internal\Features\FeaturesController->feature_is_enabled

Automattic\WooCommerce\Utilities\FeaturesUtil::feature_is_enabled

Automattic\WooCommerce\Admin\Features\Features::load_features

do_action('init')

require_once('wp-settings.php')

require_once('wp-config.php')

require_once('wp-load.php')

require('wp-blog-header.php')

time: 0,0539

@doublezed2 Here is the System Status Report : https://pastebin.com/ZQaQvh7b and the Fatal error logs https://pastebin.com/cQc1QDCF

Thank your for your help

Kind regards

Hi YITH WooCommerce Product Add-Ons team,

I still haven’t received any answer from your team as regards my 2 questions about your plugin :

1. How to apply a CSS class to an option bloc to help with CSS styling ?
2. How to keep options visible and enable their selection, even if product variations are modified on product page ?

Your help would be really appreciated to solve those matters related to your plugin asap.

Kind regards