Windmill Strategy

Hi LovingBro.

I have already tried the steps you have described above multiple times. It does not work. Once logged in, I visit woocommerce.com, click the login button, and I am prompted with the following prompt: “Account found – there is already an account with this email address. Please enter email address and password.”

We don’t know the old woocommerce account password anymore. We can’t enter that password. Here is where the problem occurs: If we click the “I forgot my password” option, we are then redirected to the WordPress.com password reset system, not the woocommerce.com password reset system.

Essentially, there is no way to enter the old password (because we no longer have it), nor to reset the password (because we can not actually access the correct reset password flow).

We are locked out of the account.

So what I need is an actual, usable, workable, fix to this situation. I need a working password reset link, or I need you to manually provide a temporary password to my email, or another relevant account email.

Another reminder that because we can’t access our woocommerce account at all, I am unable to use the paid support that we are meant to be provided on our account. If needed, please escalate this to someone who can address it properly and have them contact our email.