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  • I am experiencing the same issue with a fatal error after updating elementor 3.56 and betterdoc on wipertraining.com that required me to rename the betterdoc folder to gain access to the admin and the front end. Also getting error `The authenticity of elementor.3.6.4.zip could not be verified as no signature was found.
    Unpacking the update…
    Installing the latest version…
    Removing the old version of the plugin…
    Plugin update failed.`

    Error Log:

    [17-Apr-2022 18:16:09 UTC] PHP Fatal error:  Uncaught Error: Class 'ElementorPro\Modules\ThemeBuilder\Documents\Single_Base' not found in /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/betterdocs-single-docs.php:20
    Stack trace:
    #0 /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/class-betterdocs-elementor.php(144): require_once()
    #1 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(307): BetterDocs_Elementor::load_theme_builder_widgets('')
    #2 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #3 /storage/v1036/pylonbladefinder/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/elementor/includes/plugin.php(647): do_action('elementor/init')
    #5 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(307): Elementor\Plugin->init('')
    #6 /storage/v1036/pylonbladefinder/public_html/wp- in /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/betterdocs-single-docs.php on line 20

    Site health:

    
    ### wp-core ###
    
    version: 5.9.3
    site_language: en_US
    user_language: en_US
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: true
    default_comment_status: closed
    multisite: true
    user_count: 5
    site_count: 9
    network_count: 1
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: RedParts (redparts)
    version: 1.18.0
    author: Konstantin Veselovsky
    author_website: https://themeforest.net/user/kos9
    parent_theme: none
    theme_features: core-block-patterns, block-templates, post-thumbnails, automatic-feed-links, title-tag, customize-selective-refresh-widgets, html5, custom-background, custom-logo, editor-styles, align-wide, responsive-embeds, editor-style, menus, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
    theme_path: /storage/v1036/pylonbladefinder/public_html/wp-content/themes/redparts
    
    ### wp-themes-inactive (6) ###
    
    Flash: version: 1.4.4, author: ThemeGrill
    Twenty Nineteen: version: 2.2, author: the WordPress team
    Twenty Seventeen: version: 2.9, author: the WordPress team
    Twenty Twenty: version: 1.9, author: the WordPress team
    Twenty Twenty-One: version: 1.5, author: the WordPress team
    Twenty Twenty-Two: version: 1.1, author: the WordPress team
    
    ### wp-mu-plugins (2) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
    WP CLI Login Command Server: version: 1.2, author: Evan Mattson
    
    ### wp-plugins-active (52) ###
    
    3D FlipBook - Lite Edition: version: 1.12.3, author: iberezansky
    Agile Store Locator: version: 1.3.2, author: AGILELOGIX
    Akismet Anti-Spam: version: 4.2.2, author: Automattic
    Animated Number Counter: version: 1.5, author: Sk. Abul Hasan
    B2BKing Core: version: 4.0.0, author: WebWizards
    Broadcast: version: 48.07, author: edward_plainview
    Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi
    Creative Addons for Elementor: version: 1.3.1, author: Echo Plugins
    Disable Real MIME Check: version: 1.0, author: Sergey Biryukov
    Easyship: version: 0.8.6, author: Easyship
    Elementor: version: 3.5.6, author: Elementor.com (latest version: 3.6.4)
    Embed Any Document: version: 2.7.1, author: Awsm Innovations
    Embed PDF Viewer: version: 2.3.0, author: Andy Fragen
    Envato Market: version: 2.0.7, author: Envato
    Essential Addons for Elementor: version: 5.0.13, author: WPDeveloper
    Everest Forms: version: 1.8.6, author: WPEverest
    Extendify: version: 0.7.0, author: Extendify
    Facebook for WooCommerce: version: 2.6.12, author: Facebook
    GazChap's WooCommerce Purchase Order Payment Gateway: version: 2.1, author: Gareth 'GazChap' Griffiths
    Google Ads & Marketing by Kliken: version: 1.0.8, author: Kliken
    Google Analytics for WordPress by MonsterInsights: version: 8.5.0, author: MonsterInsights
    GTranslate: version: 2.9.9, author: Translate AI Multilingual Solutions
    H5P: version: 1.15.4, author: Joubel
    Health Check & Troubleshooting: version: 1.4.5, author: The ww.wp.xz.cn community
    Limit Login Attempts Reloaded: version: 2.24.1, author: Limit Login Attempts Reloaded
    Mailchimp for WooCommerce: version: 2.6.2, author: Mailchimp
    MC4WP: Mailchimp for WordPress: version: 4.8.7, author: ibericode
    MetaSlider: version: 3.27.3, author: MetaSlider
    Nginx Helper: version: 2.2.2, author: rtCamp
    NS Cloner - Site Copier: version: 4.1.9.3, author: Never Settle
    One Click Accessibility: version: 2.0.3, author: One Click Accessibility
    Page Builder by SiteOrigin: version: 2.16.10, author: SiteOrigin
    Post SMTP: version: 2.0.25, author: Post SMTP
    Premium Addons for Elementor: version: 4.9.6, author: Leap13
    RedParts Sputnik: version: 1.18.0, author: Konstantin Veselovsky
    Shortcodes Ultimate: version: 5.12.0, author: Vladimir Anokhin
    SiteOrigin Widgets Bundle: version: 1.32.3, author: SiteOrigin
    SlideShare: version: 1.9.2, author: Team Yoast
    SVG Support: version: 2.4.2, author: Benbodhi
    Template Library and Redux Framework: version: 4.3.12, author: Extendify
    Timeline Widget Addon For Elementor: version: 1.3.4, author: Cool Plugins
    Title Remover: version: 1.2.1, author: WPGurus
    WooCommerce: version: 6.4.1, author: Automattic
    WooCommerce Payments: version: 4.0.0, author: Automattic
    WooCommerce Shipping & Tax: version: 1.25.25, author: WooCommerce
    WP ADA Compliance Check Basic: version: 3.0.3, author: AlumniOnline Web Services LLC
    WP All Export: version: 1.3.4, author: Soflyy
    WP All Export - ACF Export Add-On Pro: version: 1.0.3, author: Soflyy
    WP All Export - WooCommerce Export Add-On Pro: version: 1.0.4, author: Soflyy
    WP All Import: version: 3.6.6, author: Soflyy
    WPC Product Bundles for WooCommerce: version: 6.1.0, author: WPClever
    WPForms Lite: version: 1.7.3, author: WPForms
    
    ### wp-plugins-inactive (25) ###
    
    Advanced Product Sample for WooCommerce: version: 1.0.1, author: theDotstore
    BetterDocs: version: 2.0.12, author: WPDeveloper
    Better Search Replace: version: 1.4, author: Delicious Brains
    Categories to Tags Converter Importer: version: 0.5, author: wordpressdotorg
    Content Egg: version: 5.3.0, author: keywordrush.com
    Cool Timellline: version: 2.3.3, author: Cool Plugins
    Counter Number Showcase: version: 1.2.8, author: wpshopmart
    Custom Add to Cart Button Label and Link: version: 1.5.9, author: Coder426
    Custom PHP settings: version: 1.4.3.3, author: Cyclonecode
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg
    Jetpack: version: 10.8, author: Automattic
    Knowledge Base for Documents and FAQs: version: 9.3.0, author: Echo Plugins
    LiveAgent: version: 4.4.3, author: QualityUnit
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 4.77, author: MalCare Security
    One Click Demo Import: version: 3.1.1, author: OCDI
    Product Reviews Import Export (Basic): version: 1.4.4, author: WebToffee
    Simple Dimple: version: 2.3.3, author: Cool Plugins
    User Role Editor: version: 4.61.2, author: Vladimir Garagulya
    Wholesale Customers For Woo: version: 1.0.5, author: Yoohoo Plugins
    WooCommerce Extra Product Sorting Options: version: 2.9.0, author: SkyVerge
    WooCommerce Return and Warranty (RMA): version: 1.2.3, author: chilidevs
    WOOCS - WooCommerce Currency Switcher: version: 1.3.7.5, author: realmag777
    WordPress Importer: version: 0.7, author: wordpressdotorg
    WP Mail SMTP: version: 3.3.0, author: WPForms
    YourChannel: version: 1.1.6, author: Plugin Builders
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1687
    imagemagick_version: ImageMagick 6.9.7-4 Q16 aarch64 20170114 http://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 122 MB
    	imagick::RESOURCETYPE_DISK: 1073741824
    	imagick::RESOURCETYPE_FILE: 22500
    	imagick::RESOURCETYPE_MAP: 512 MB
    	imagick::RESOURCETYPE_MEMORY: 256 MB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: 2.3.0
    ghostscript_version: unknown
    
    ### wp-server ###
    
    server_architecture: Linux 5.4.0-1049-aws aarch64
    httpd_software: nginx/1.19.3
    php_version: 7.4.14 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 10000
    time_limit: 600
    memory_limit: 2560M
    max_input_time: 300
    upload_max_size: 1024M
    php_post_max_size: 1024M
    curl_version: 7.58.0 OpenSSL/1.1.1g
    suhosin: false
    imagick_availability: true
    server-headers: 
    	server: openresty
    	date: Sun, 17 Apr 2022 19:44:53 GMT
    	content-type: application/octet-stream
    	content-length: 0
    	strict-transport-security: max-age=31536000
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.5.4-MariaDB-1:10.5.4+maria~bionic
    client_version: mysqlnd 7.4.27
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /storage/v1036/pylonbladefinder/public_html/wp-content
    WP_PLUGIN_DIR: /storage/v1036/pylonbladefinder/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 2560M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    0: Writable
    
    ### redux-framework ###
    
    version: 4.3.12
    installation: plugin
    data directory: /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/redux-framework/redux-core/
    browser: 
    	Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
    	Browser: Chrome
    	Version: 86.0.4240.198
    	Platform: Windows
    
    ### redux-instance-redparts_settings ###
    
    opt_name: redparts_settings
    global_variable: redparts_settings
    dev_mode: false
    ajax_save: true
    page_slug: RedParts
    page_permissions: manage_options
    menu_type: menu
    page_parent: themes.php
    compiler: true
    output: true
    output_tag: true
    templates_path: undefined
    extensions: 
    	Customizer: 4.0.0
    	Import Export: 4.0.0
    	Metaboxes: 4.0.0
    	Options Object: 4.0.0
    	Repeater: 4.3.7
    	Search: 3.4.5
    	Shortcodes: 4.3.5
    
    ### wpforms ###
    
    version: 1.7.3
    lite: May 17, 2021 @ 2:48am
    upload_dir: Writable
    db_tables: wp_wpforms_tasks_meta
    total_forms: 2
    total_submissions: undefined
    
    
Viewing 1 replies (of 1 total)