wirecardsupport
Forum Replies Created
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Forum: Plugins
In reply to: [Wirecard WooCommerce Extension] Credit Card form not showingHi @kumgondshanni90,
please check, if your versions match the supported versions mentioned here:
https://github.com/wirecard/woocommerce-ee/releasesif yes, it would be great, if you could send an email to [email protected] with some more information:
– customer number
– maid
– logfiles and/or screenshotsthank you in advance!
wirecardsupportForum: Plugins
In reply to: [Wirecard WooCommerce Extension] Failed payment with coupon and paypalDear @bernhard2050 , dear @krut1 ,
there is now a internal created bug opened for this issue on the developers side.
unfortunately I can’t tell you, when this will be fixed.I also would recommend, that you alsways use the supported versions from our github side, then it is easier for us to double check the issue and take care of it.
https://github.com/wirecard/woocommerce-ee/releasesbest regards
Wirecard SupportForum: Plugins
In reply to: [Wirecard WooCommerce Extension] Failed payment with coupon and paypal@krut1 this message was not for you, it was for bernhard2050
Forum: Plugins
In reply to: [Wirecard WooCommerce Extension] Failed payment with coupon and paypalwould it be possible to get more information regarding you configuration?
|Plugin Type| EE |
|Plugin Version| |
|Shop System| |
|Shop Version| |
|PHP Version| |
|EE Instance (Base URL)| |
|WPP Instance (WPP URL)| |Also please check out the github site.
Here you can see the supported configurations
https://github.com/wirecard/woocommerce-ee/releasesthank you and best regards
wirecard supportI now got an answer from our developers.
The next update will also not support all new versions, but in Q3/Q4 2020 it will most likely be supported.
I know, this answer is probably not really satisfying for you, sorry!
But now you have clearance, when to expect it.best regards
wirecard supportI’m sorry, I cannot tell you any release date for next versions.
Also I don’t know, when newer versions will be supported.I am in contact with the development to clarify those things and I will let you know, as soon as I have better news for you.
best regards
wirecard supportas I can see, you are using versions, which are not supported from our side.
here you can see the supported configurations
https://github.com/wirecard/woocommerce-ee/releaseswould it be possible for you to go back to the supported versions?
thanks
wirecard supportwould it be possible for you to send us more information?
The best would be, if you would just send an email to [email protected]|Plugin Type| EE |
|Plugin Version| |
|Shop System| |
|Shop Version| |
|PHP Version| |
|EE Instance (Base URL)| |
|WPP Instance (WPP URL)| |thank you in advance
wirecardsupportDear krut1,
I just raised this topic to our developer team and hope, I will get an answer soon.
thank you
wirecardsupportForum: Plugins
In reply to: [Wirecard WooCommerce Extension] WP Multisite: get id for non existed orderHi Krut1,
currently our shop extension does not support multisite and your mentioned issue only exists with these setups. Our developers are also into this topic, but sadly we cannot share a specific date with you when a new plugin version with multisite support will be released.
Best regards,
Wirecard SupportHi Krut1,
at the moment our shop extension does not support multisite setups. But I want to thank you for you suggestion which function we should use for the correct workflow. I have forwarded it to our dev department so they can have a look at it as soon as they make our extension suitable for multisite.
Best regards,
Wirecard Support TeamForum: Plugins
In reply to: [Wirecard WooCommerce Extension] When will the Plugin be SCA ready?Dear Merchant,
I would suggest, that you check the new “Wirecard Payment Page v2 Adress (URL WPP v2) in the plugin.
I think, due to the update the URL is now wrong with the value “https://wpp-test.wirecard.com”
Please change it to “https://wpp-wdcee.wirecard.com” and try it again.Thank you very much!
Wirecard Support
- This reply was modified 6 years, 8 months ago by wirecardsupport.
- This reply was modified 6 years, 8 months ago by wirecardsupport.
Forum: Plugins
In reply to: [Wirecard WooCommerce Extension] When will the Plugin be SCA ready?Dear Merchant,
the plugin itself is ready with the version 2.1.0 or higher. I recommed the latest version 2.1.1.
You can find the plugin within the woocommerce store or here to download:
https://github.com/wirecard/woocommerce-ee/releasesBest regards
Wirecard SupportForum: Plugins
In reply to: [Wirecard WooCommerce Extension] Orders not completed after Wirecard PaymentDear Customer,
probably you have an issue with receiving the notifications back to your shop.
Please contact us at [email protected] with your merchantaccount and an example (order).
Thank you very much!
Best regards,
Wirecard SupportForum: Plugins
In reply to: [Wirecard WooCommerce Extension] Valor mínimo pagamento boletoDear Customer,
I am sorry, but our support is in english only.
To your question:
Yes of course, it is possible from your side to implement a logic in the payment process to prevent credit card above R$30. The plugin itself does not support this functionality, but the plugin itself is open source which means, you can implement this on your own.
Best Regards
Wirecard Support