wordpress3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Translation files not workingHello @taschmahal, translations are waiting for approval by WordPress team and this could take some time. In the meanwhile, until we get translations approved, you can download them manually from our svn and replace the ones in your plugin installation.
Here you can find our latest translations, not yet approved by WordPress translate team:
https://plugins.trac.ww.wp.xz.cn/browser/wp-live-chat-support/trunk/languages
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Multisite chat supportHello @studioartesia, we’re investigating on this issue. Plugin does support multisite but not all features are isolated between sites.
There could be a workaround using Departments, we’ll come back to you once this issue is verified. Thanks for your feedback.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] enable chat for a specific roleHello @imrchk, this is a new feature request and we’ll add to the list for future releases.
Can you explain your usage scenario so we can add a good description to this feature? Looks like you’re offering premium live chat support to some of your customers.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Editing trigger distorts codeHello @jziegler, this bug has been fixed and it’s under testing. We’ll release new version in a few days.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] enable chat for a specific roleHello @imrchk, can you please provide more details?
From what we understand, you’d like to have a “can chat” role for users. This means that chat will appear only for logged in users with “can chat” role enabled.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Mobile Pop-up BehaviorHello @clonemykey, so you want auto pop-up for desktop but not for mobile.
We’ll add this to requested features. Thanks for your feedback.Hello @ku3hn, if you correctly updated german translation files (wp-live-chat-support-de_DE.mo and wp-live-chat-support-de_DE.po) on your website, inside languages directory of our plugin, you should see translations.
Check if your wordpress locale is de_DE.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] cookie & business hoursYes exactly, that’s how the feature works. This way you can stay logged in all day but you’ll be available only during business hours.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] cookie & business hoursHello @vrdpe, the idea is that your agent will appear offline outside business hours even if the agent is logged and online.
So basicly if your agent is always logged in, it will be shown as online to users only during business hours.
If no agent is logged in during business hours, visitors will see chat offline because no one is able to answer.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Group chats?Hello @haywardgb, once chat session has been established with an user, you can invite more agents to the same session. Consider that our plugin is targeted to live chat support, so this is the only group chat useful for that purpose.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] GDPR and language Bug ?Hello @skayw, german translation is still waiting for approval. After approval by wordpress translate team, plugin will be fully translated.
We distribute .po and .mo files together with our plugin with full translations. As a temporary fix, until we get translations approved, you can download them manually from our svn and replace the ones in your plugin installation.
Here you can find our latest translations, not yet approved by WordPress translate team:
https://plugins.trac.ww.wp.xz.cn/browser/wp-live-chat-support/trunk/languages
About 3CX Privacy Policy displayed with on premise server you could have point. We’ll check and see if it’s possible to remove, and leave only for external chat servers. Stay tuned for next release.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Editing trigger distorts codeHello @jziegler, looks like there’s a bug in field validation for this feature. It will be fixed in next release. Thanks for your feedback.
Hello @jishnu2292,
just add a wordpress user and check “Make this user a chat agent” option. Our plugin is completely free.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] how to change the email senderHello @binenbaum,
our plugin relies on WordPress function wp_mail() to send emails.
The “From” is set by default by WordPress to wordpress@yourwebsite and it’s a global configuration for your website.
If you want to change this WordPress setting, check WordPress documentation or search how to customize this parameter in your theme.https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/
Hello @ku3hn and @w-sky, we distribute .po and .mo files together with our plugin with full translations. As a temporary fix, until we get translations approved, you can download them manually from our svn and replace the ones in your plugin installation.
Here you can find our latest translations, not yet approved by WordPress translate team:
https://plugins.trac.ww.wp.xz.cn/browser/wp-live-chat-support/trunk/languages