wordpress3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Editing trigger distorts codeHello @jziegler, we just released version 8.1.5 with a fix for this issue. Now trigger URLs are parsed properly.
Let us know!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Mobile Pop-up BehaviorHello @clonemykey, we just released version 8.1.5 with the feature you requested. Now it’s possible to disable auto pop-up for mobile users.
Let us know!Hello @w-sky, we just released version 8.1.5 with a fix for this issue. “User is browsing” messages are not sent to user anymore.
Let us know!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] GDPR and language Bug ?Hello @skayw, we just released version 8.1.5 with a fix for this issue. 3CX Privacy Policy doesn’t appear when you select On Premise chat server.
Let us know!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] enable chat for a specific roleHello @imrchk, we just released version 8.1.5 but it wasn’t possible to add the feature you suggested in this release. It’s still in our todo list so we’ll push in a new release as soon as possible.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP Live Chat Box Guttenberg BlockHello @operatorzero, we just released version 8.1.5 and there’s an extra option to specify a fixed height in px for your chatbox. This should solve your problem with the embedded Gutenberg Block chatbox.
Let us know!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Start Chat button not workingHello @rashedbrur, your website is misconfigured. You have a wrong SSL certificate running, signed for *.web-hosting.com.
Your website is working mixed between http and https and that’s why you’re getting errors. Please switch to http only (not recommended) or configure your SSL certificate properly then switch to https only.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP Live Chat Box Guttenberg BlockHello @operatorzero, we found the issue. The problem is related to height being set to percent of the container. This works ok when plugin is full page, but when it’s embedded inside a Gutenberg block, the calculation could be wrong if the parent element is not tall enough.
As a temporary fix, a bit hacky, you can override #wp-live-chat-4 height with
#wp-live-chat-4 {
height: 400px !important;
}put this in a custom CSS. Be sure to load this after other CSS.
We’re gonna extend the height setting allowing users to specify a size in pixels for when you’re embedding the chat box. You’ll find this in next release.
Thanks for your feedback!Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP Live Chat Box Guttenberg BlockHello @operatorzero, we tried Dara theme and result is still good:
Could it be some other plugin interfering? Can you provide the list of installed plugins?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP Live Chat Box Guttenberg BlockHello @operatorzero, that one is for sure not intended behavior. We’ll look into this and try to reproduce. In our test environment, actually chat box looks good.
This issue could be related to some style in your theme as well.
Which theme are you using?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP Live Chat Box Guttenberg BlockHello @operatorzero, from what we see, the layout seems correct:
Since you’re embedding the chatbox, be sure to have enough space on the parent container. The chat box will try to resize accordingly.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Live Chat iconHello @francombat, we think your best option is to add some extra CSS to your website and override positioning for some elements. For example you can move 16px higher with this CSS:
#wp-live-chat {
margin-bottom: 16px !important; // overriding original 0px
}#wp-live-chat-2 {
bottom: 101px !important; // overriding original 85px + 16px
}Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Theme Social Media Icons DisappearHello @santoscycles, your theme is using an old version of Font Awesome (4.7)
https://www.santoscycles.com/wp-content/plugins/js_composer/assets/lib/bower/font-awesome/css/font-awesome.min.cssOur plugin uses the new v5, so there’s a conflict with some icons. You should update your theme with support for FA v5.
Hello @w-sky, be sure to use latest version of our plugin. Also please check your JS console for errors and please report here. Close button is correctly ending the chat, so probably there’s a conflict on your website, let’s investigate.
Are you using on premise or cloud server? Settings -> Advanced Features -> Select your chat server
Hello @desdecor, this issue is not related to our WP Live Chat plugin so we cannot support you directly. You’d better ask to some general WordPress support forum.