Aurelio

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  • Forum: Reviews
    In reply to: [WP Umbrella: Update Backup Restore & Monitoring] Great potential. But too many bugs.
    Plugin Contributor Aurelio

    (@wplio)

    1 year, 11 months ago

    Hey there,

    Sorry about the bad experience you’ve had! Could you please let us know which email is linked to your account so we can better look at what’s going on with your account and improve the situation – alternatively, please shoot us a message at [email protected] so we can better investigate the issue ? 🙏

    Thank you very much!

    Forum: Reviews
    In reply to: [WP Umbrella: Update Backup Restore & Monitoring] Love the product
    Plugin Contributor Aurelio

    (@wplio)

    2 years, 2 months ago

    Hello Jim,

    Aurelio, the cofounder of WP Umbrella here! First of all, I feel sorry about what happened to you and your website!

    We use the native functions of WordPress (Bulk_upgrade) to update plugins, which mimic the behavior of a real human pushing the update button in WordPress backend – This tends to indicate that you might have another (and perhaps more serious) issue on this particular website, and that the bug you described is very unlikely linked to WP Umbrella.

    I couldn’t find any users named Jim Garner in our database, so please feel free to contact our support team with the appropriate info about the website impacted and we will do our best to look into this! Sharing any logs, would also greatly help!

    Warm regards,

Viewing 2 replies - 1 through 2 (of 2 total)