SupportSnail
Forum Replies Created
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Just marking this as resolved as we haven’t heard back.
If you need anything else let me know.
Hi, here is the response from our host.
They are basically saying that they think your IP may be blocked in their firewall. If you wanted to send us your IP at [email protected], we can ensure that it is whitelisted.
Here is their response:
“A timeout error is actually one of the typical messages we see when an IP is blocked on one of our firewalls.
If the site works when you connect through a VPN, that further suggests your original IP may be blocked.
That said, we can’t confirm this without the exact IP address you’re using when the issue occurs.
Additionally, using the following tool, we can test how your website loads from countries around the world:
https://testlocal.ly/tests/69f20d42c7a0084c8f04ad29
As you can see, the entirety of the United Kingdom is not blocked, and it seems to load fine.”
Hmmm, that sounds really strange.
I’ve opened a ticket with our host – I will keep you updated with what their response is.
Thanks for letting us know.
Forum: Plugins
In reply to: [GovernDocs Document Management - Policies, Meetings, Reports] Access LevelsHi there,
We have added this feature into the PRO plugin. You can see some docs for it here: https://governdocs.com/docs/policy-features-in-pro/
This blocks access to any document for any role on the frontend. We are also working on fine-grained access controls for the backend as well which will allow role-based editing of documents.
I’m going to mark this as resolved, but if you need to follow up you can reopen this thread.
thanks
Hi there,
I’m the support rep for GovernDocs – the site is https://governdocs.com/pricing
We’ve not received an alert that the site has been down and it is working ok for us here. Are you able to check again?
Forum: Plugins
In reply to: [GovernDocs Document Management - Policies, Meetings, Reports] Access LevelsHi there,
I’m the support rep for this plugin.
We are are currently working on access levels, but this will be a feature within the PRO plugin. It should be complete within a the next week or so.
The way it will work is it will be a schortcode attribute that will block access to whichever role(s) you decide and rather than displaying the document, it will display a button with text of your choosing with a configurable URL and an optional description of your choosing.