wprsupport
Forum Replies Created
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Hi @purecar06
Sorry for the late reply we have been on holidays
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @rajkumar129
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @ivanodbas
At first, thank you for choosing our plugin and service.
For any issues related to the Pro and Expert licenses, please contact us directly via this email address: [email protected]. Unfortunately, we are not allowed to support Pro users here on this forum.
We will get back to you as soon as we have further information from our team.
Thank you for your patience and understanding.
Best regards
Hi @dannybahl
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @joaquinnt
Thank you for choosing our plugin and service. We appreciate you sharing the necessary files and detailed information regarding the issues you’re experiencing.
Please rest assured that our support team will thoroughly investigate the files and work diligently to provide you with the best solutions.
We will get back to you as soon as we have further information from our team.
Thank you for your patience and understanding.
Best regards
Hi @yan27272
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @vincide
At first, thank you for choosing our plugin and service.
Thank you for your detailed report on the issues you’re experiencing with your website. We have forwarded your concerns to our development team for further investigation.
Once we receive an update from them regarding these issues, I will notify you immediately with their findings and the proposed solutions.
Thank you for your patience and for bringing these matters to our attention.
Best regards
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful(we asking because the link you shared in your message redirects us to 404 page not found). If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi @nicoboil
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support. Please share the screenshot of the section where you upload SVG files and also please share with us the SVG file you are trying to use. In some cases, SVG files are corrupted and cause the issue.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi @storbjerg
Thank you for reaching out and for choosing our plugin!
To edit the Description text in the Advance Slider widget, please follow these steps:
Open the page in Elementor page edit mode.
Click on the Advance Slider widget to select it.
In the left sidebar panel, navigate to the “Content” tab.
Inside the slider items section, click on the button labeled “Content” for the specific slide you want to edit.
You will see a field where you can enter or edit the description text.
Make your changes as needed.
Here’s a screenshot for reference: https://prnt.sc/l4GZHzvaKjp4If you have any further questions or need assistance, feel free to ask. We’re here to help!
Kind Regards
Hi @farias615
Thank you for your cooperation. We’ve initiated the investigation process based on the provided information.
We’ll keep you informed as soon as we have any findings or updates regarding the issue.
Your patience is appreciated.
Kind Regards
Hi @farias615
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @dcml2s
At first, thank you for choosing our plugin and service.
- The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
- If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
- If the instructions above won’t help, Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
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Hi @kmilo1030
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi@gio27
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards