wprsupport
Forum Replies Created
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Please check this video tutorial this might help: https://www.youtube.com/watch?v=y7yjItsMBmw
To share screenshots please try to use https://imgur.com/V5cKMQx or any similar websites.Kind Regards
Hi @wiezo
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi @msrz85
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi @setupnew
At first, thank you for choosing our plugin and service.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi @muyilleum
We are glad that you have managed to fix the issue by yourself.
Feel free to contact us at any time, and we appreciate your continued trust in our services.
Kind Regards
Forum: Themes and Templates
In reply to: [Ashe] How to start a new line in the main titleHi @inagaki24k
At first, thank you for choosing our theme and service.
We checked your mentioned issue on our test servers and everything works fine on our end, please check the screenshots here: https://prnt.sc/-B0m_pyCLQKT, and here is the screenshot of how it looks on the live site: https://prnt.sc/Rl0HAZg1wg9z
Please ensure that your installed 3rd party plugins are not the reason for the issue and clear the website and browser cached data.Kind Regards
At first, thank you for choosing our plugin and service.
- To move the widgets inside the section itself you can simply drag and drop them above or under the section, please check the screenshot: https://prnt.sc/ypKV7QQiMrDC
- You can undo changes, and technically you can retrieve the previous version of the changes, there is no Ctrl+z in the editor but you can get previous changes, please check the screenshot: https://prnt.sc/z3j0AnTNg_d8
- Could you please provide further details about the specific section you’re referring to? If you can share a screenshot or describe the section in more detail, it would greatly assist us in understanding the issue better.
- Elementor Page builder editor has a responsive section builder as well, please refer to this screenshot: https://prnt.sc/7LwCHnVw2AWs
Kind Regards
Hi @hashtagglam
At first, thank you for choosing our plugin and service.
We have checked your shared webiste link on PageSpeed Insignt – it’s a Google product here is the link: https://pagespeed.web.dev/analysis/https-hashtagglam-in/j519s4qb24?form_factor=desktop
Please see the screenshot: https://prnt.sc/FRNLdbbTxtGJ
We want to say that it is not showing us terrible results. All the issues that the checker reported are connected to the uploaded content, big image sizes, some cached data, etc.On the provided link you can see the suggestions to make your website faster, one of the examples is shown in this screenshot: https://prnt.sc/NmmtjodEwrv1
Kind RegardsAt first, thank you for choosing our plugin and service.
- The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
- If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
If the instructions above won’t help, please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi @pupilstuff
At first, thank you for choosing our plugin and service.
Could you please share your website URL with us? We’ll take a closer look at your site to understand how the sidebar is configured—whether it’s dynamic or static on the pages.
Once we’ve completed our investigation, we’ll be better equipped to provide you with tailored solutions to address the issue effectively
Kind Regards
Hi @amrit0888
At first, thank you for choosing our plugin and service.
This case has been forwarded to the dev team for their review. They will carefully assess your request and get back to you with the best possible solutions.
If you have any additional questions or need further assistance in the meantime, please feel free to reach out.
Kind Regards
Forum: Themes and Templates
In reply to: [Ashe] Slider arrows are missing after updateYou are most welcome!
Feel free to contact us at any time, and we appreciate your continued trust in our services.
Kind Regards
Hi @blsx3
At first, thank you for choosing our plugin and service.
- The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
- If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
- If the instructions above won’t help, Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
At first, thank you for choosing our plugin and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards