Xylus Themes
Forum Replies Created
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Forum: Reviews
In reply to: [WP Bulk Delete] Bad company, bad pluginHi @natarem ,
Sorry to hear about your experience.
WP Bulk Delete Pro does support deleting WooCommerce users who have no orders, along with other user-based filters. When this doesn’t work as expected, it’s usually due to site-specific data or third-party plugins. In such cases, we may request temporary administrative access (only with permission) to diagnose the issue properly.
All licenses are sold as recurring subscriptions and renew automatically unless canceled before renewal, which is mentioned during checkout and in the account area. Deactivating the plugin does not cancel the subscription.
We’re happy to review your case further and help clarify any misunderstandings if you reach out via our support system.
— Team Xylus
Hello @fff654 ,
Currently, we do not have a before-insert (pre-save) hook available to modify the content before it is stored in the database. We will surely like to add in upcoming version.
However, for now, you can use the available after-import hooks to update and clean the content once, immediately after the event is created or updated, which avoids any display-time performance overhead.During the Eventbrite event import and update process, the plugin triggers the following actions. You can attach your cleanup logic to these hooks so the content is processed once at import/update time, not on every page load.
You can add this in the functions.php file of your child theme.
// Triggered after a new Eventbrite event is imported
add_action( 'iee_after_create_em_eventbrite__event', 'my_cleanup_eventbrite_content', 10, 2 );
// Triggered after an existing Eventbrite event is updated
add_action( 'iee_after_update_em_eventbrite__event', 'my_cleanup_eventbrite_content', 10, 2 );
function my_cleanup_eventbrite_content( $event_id, $centralize_array ) {
// add your content cleanup/modification code here
}
There is no insert hook so you can modify https://github.com/xylusthemes/import-eventbrite-events/blob/master/includes/class-import-eventbrite-events-iee.php#L109 and add clearing logic here too.
ThanksHello @fff654 ,
If you still have issue please let us know with link of your website so we can check and suggest you. We would appreciate if you could revise your review.
Thank you
Forum: Reviews
In reply to: [Import Eventbrite Events] ZERO support even if you pay … buy knowinglyHi Fabrice,
Thank you for taking the time to share such a detailed review — we genuinely appreciate the constructive feedback.
First, we sincerely apologize for the frustration you experienced with support. We understand how disappointing it must have been to feel unheard after multiple attempts. After reviewing our system, we found that our replies to your support tickets and email were being blocked on your email provider’s side, which is why you never received them. We’ll attach a screenshot to show that responses were indeed sent, but unfortunately marked as “Messages Blocked”.
We’re really sorry this technical issue led to a poor experience — communication failures like this are the last thing we want for our customers.
Regarding your technical question
You asked if there was a way to filter or clean Eventbrite content before it gets saved to the database. Since content is pulled directly from Eventbrite, it sometimes includes unwanted markup, buttons, inline CSS, or scripts.
To address this, we previously shared the following solution (which you did not receive due to the email issue):
You can modify or clean the imported Eventbrite content at display time using this filter:
You can add this snippet to your theme’s functions.php file:function my_modify_eventbrite_content( $content ) {
// apply only on Eventbrite imported events
if ( get_post_type() == 'eventbrite_events' ) {
$prepend = '<h1>test content before</h1>';
$content = $prepend . $content;
return $content;
}
return $content;
}
add_filter( 'the_content', 'my_modify_eventbrite_content', 1 );This allows you to remove scripts, unwanted blocks, or customize the content before it is displayed.
We are also reviewing your suggestion to add a pre-import hook so developers can clean content before saving to the database, which is a great idea and already forwarded to our development team for consideration in an upcoming update.
About the Easy Calendar / Filtering Features
We’re happy you liked the calendar feature — thank you for mentioning it!
As for category/tag filtering on the free “Easy Calendar” addon, we agree it would be a valuable addition. Your feedback has been logged for future improvements.To conclude
Your detailed insights genuinely help us improve. The missing responses were due to an unforeseen email blocking issue, not a lack of effort from our support team. We hope you’ll reconsider your experience, knowing that we did attempt to reply and are committed to improving both the plugin and its workflow.
If you’d like, feel free to contact us again with an alternative email, and we will assist you immediately.
Thank you once again for your candid review and constructive feedback.
— Team XylusHello @cold_fire99 ,
We would love to add FooEvents support. Please contact us on our website support. thanks
Forum: Reviews
In reply to: [WP Bulk Delete] Good and fastHello @msalamraj ,
Thank you so much for your nice review. We are glad to know that WP Bulk Delete was helpful to you.
Thank you!!
Forum: Reviews
In reply to: [WP Bulk Delete] Most featured are disabled in the free versionHi @darken-x ,
We’re sorry to hear about your experience and we truly appreciate your feedback. 🙏
The free version of WP Bulk Delete includes the most commonly used features for deleting posts, pages, users, comments, and taxonomy terms. The Pro version adds advanced filters (like meta fields, custom criteria, scheduling, WooCommerce cleanup, etc.) for users who need more control and automation.
We understand it can be disappointing if the feature you needed was part of the Pro version. Our goal is never to waste anyone’s time but to provide a free tool with essential functionality, while also offering an upgrade path for advanced use cases.
If you let us know the specific feature you were looking for, we’d be happy to guide you on how it can be achieved — whether with the free version or Pro.
Thanks again for trying WP Bulk Delete, and we hope to make your experience better in the future.
— Team Xylus
Forum: Reviews
In reply to: [WP Bulk Delete] Good Plugin!Hi @paulasaf ,
Thank you for the great review! 😊
We’re glad to hear that WP Bulk Delete made it easy for you to delete posts across different types and taxonomies. That’s exactly what we designed it for — to simplify and speed up bulk cleanup tasks.
If you ever need help or have ideas for improvements, we’re just a message away. Thanks again for your support!
— Team Xylus
Forum: Reviews
In reply to: [WP Bulk Delete] Superstar supportHi @laura6 ,
Thank you so much for the kind words and detailed feedback! 🎉We’re really glad to hear that WP Bulk Delete helped streamline your WooCommerce user database and that our support team could step in to resolve the timeout issues. Working with large datasets on a live site can be tricky, and we’re always happy to go the extra mile to ensure everything runs smoothly.
Your appreciation truly motivates us to keep improving. If you ever need further assistance or have suggestions, don’t hesitate to reach out. Thanks again for choosing WP Bulk Delete !
— Team Xylus
Hello @mdrome ,
The Scheduled Imports feature is a customizable action that automatically runs at the time intervals you define, such as Hourly, twice daily, Daily, Weekly, or once a month.
If you’ve scheduled an import from a specific source (e.g., an Eventbrite organizer ID), the system will automatically run in the background at the scheduled time. It will then fetch and import any new events or update existing ones from the source. Here is given detailed video documentation about how to set the schedule import and how it works.If you have any questions or need help with configuring or managing scheduled imports, feel free to reach out.
Forum: Reviews
In reply to: [WP Bulk Delete] waste of timeHello @treeflips ,
We are sorry you felt that way. Can you please let us know what feature you expect it should be in free version and in pro. We will consider to improve it.
Thank you
Forum: Plugins
In reply to: [WP Bulk Delete] HPOS Support / Woocommerce?Forum: Plugins
In reply to: [WP Bulk Delete] Woocommerce order delete doesn’t find old ordersHi @iom100uk ,
This issue has been resolved.
ThanksForum: Plugins
In reply to: [WP Bulk Delete] Woocommerce order delete doesn’t find old ordersHi @iom100uk ,
Sorry to hear that, Can you please do it now or provide me ticket id? I will make sure it get resolved today.
Thanks
Forum: Plugins
In reply to: [WP Bulk Delete] Woocommerce order delete doesn’t find old orders