yocoadmin
Forum Replies Created
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Forum: Plugins
In reply to: [Yoco Payments] V 3.8.8 Vulnerability Severity: 7.5/10.0 (High)Morning darinmartini,
Our latest version of the Yoco WooCommerce Plugin (v3.9.1) has been released and cleared by WordPress. It is available for downloading again. Please accept our sincerest apologies for any inconvenience caused.
We’re working on a process to automate the alerting of vulnerabilities in the future, so that we can be more pro-active in addressing these concerns.Forum: Plugins
In reply to: [Yoco Payments] V 3.8.8 Vulnerability Severity: 7.5/10.0 (High)Good morning darinmartini. Unfortunately WordPress had additional requirements they wanted us to make to the plugin. We have made said changes and the plugin is in the review process. We hope to have the plugin released and reviewed by the end of today. Our sincerest apologies again for the inconvenience.
Forum: Plugins
In reply to: [Yoco Payments] V 3.8.8 Vulnerability Severity: 7.5/10.0 (High)Unfortunately not, we’re waiting on WooCommerce to review the new version we’ve released. We’re trying to escalate the matter on their side in order to get the plugin released. Our sincerest apologies for the inconvenience.
Forum: Plugins
In reply to: [Yoco Payments] V 3.8.8 Vulnerability Severity: 7.5/10.0 (High)It’s available for download from https://ww.wp.xz.cn/plugins/yoco-payment-gateway/. At the moment there is a warning indicating the plugin cant be downloaded (due to a full review) but we’ve confirmed it can be downloaded.
Forum: Plugins
In reply to: [Yoco Payments] V 3.8.8 Vulnerability Severity: 7.5/10.0 (High)Hi darinmartini,
We’ve released the Yoco WooCommerce Plug-in v3.9.0 to address the vulnerability. Our apologies for the inconvenience.Forum: Plugins
In reply to: [Yoco Payments] Sending Additional Woo Order Info to YOCOHi Greg, while we would be able to add the option to our WooCommerce Plug-in for you to send additional information, we don not currently have the option in our Yoco Business Portal, to display additional metadata, apart from what is currently available.
We’ve raised your request with our internal teams to investigate how we can make more information available to merchants in the future.Forum: Plugins
In reply to: [Yoco Payments] Transaction on Customer Bank StatementHi Mommaroodle,
Thank you, that’s valuable feedback to receive. Do you mind sharing your contact details so that we can get our support team to get in touch with you directly to discuss the concerns further? They’ll be best to assist you / the merchants further on this topic.Forum: Plugins
In reply to: [Yoco Payments] Transaction on Customer Bank StatementHi mommaroodle
Our payouts are aggregated and paid out daily, and not per transaction. The merchants can sign into their Yoco Business profiles and they will be able to see the sales associated with each payout, in the Sales History menu.- This reply was modified 1 year, 3 months ago by yocoadmin.
Forum: Plugins
In reply to: [Yoco Payments] Error: plugin suspended due to missing Installation ID.Hello @luke0002 and @ragefireweb1 ,
I’m not sure if you are still having a problem installing the plugin. If so, please send this info over on an email to [email protected] and we’ll investigate on our end:
- Go to WooCommerce > Status > Logs tab> copy the logs with yoco in the file name
- Send the logs + your URL on an email to [email protected]
- Also send over your WordPress and WooCommerce version numbers.
- The website URL
Forum: Plugins
In reply to: [Yoco Payments] Cannot get it to workHello @calfree,
Sorry to hear about this. From the info you’ve shared we can’t start our investigation and we need you to share the logs and System Logs by visiting Woocommerce > Status > Logs and select the logs file with Yoco in the file name.
Also share the WooCommerce, WordPress and PHP versions. Please share the info to [email protected]Looking forward to your email.
Forum: Plugins
In reply to: [Yoco Payments] Error: plugin suspended due to missing Installation ID.Hello @luke0002,
Sorry to hear about that. Could you please do the following:
- Go to WooCommerce > Status > Logs tab> copy the logs with yoco in the file name
- Send the logs + your URL on an email to [email protected]
- Also send over your WordPress and WooCommerce version numbers.
Just for context: the error that says “Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.” is an error due the the latest changes in the WooCommerce’s Checkout page. We resolved this issue and on the latest version. I’m suspecting there was something wrong in the installation phase.
Please send the info over to us and we’ll pickup the thread there.
Thanks
Forum: Plugins
In reply to: [Yoco Payments] successful payments not updating order status to paidHello @flashaha,
On Wednesday 31st January we had an issue with the reporting of the order status on WooCommerce side. The team then made a fix later that night and we’re monitoring quite closely the transactions. The issue should be fixed.
Forum: Plugins
In reply to: [Yoco Payments] successful payments not updating order status to paidHello @babakazuko,
Yes please send the logs alongside your website URL with us at [email protected]. Here is how to get the logs: WooCommerce > Status > Logs > select the logs that has yoco in it and click View
Forum: Plugins
In reply to: [Yoco Payments] successful payments not updating order status to paidHello @onepartscissors
Sorry to hear about that. Could you please copy the logs and send it to [email protected], here is how to get the logs: WooCommerce > Status > Logs > select the logs that has yoco in it and click View
Please share in the email the plugin, WordPress and WooCommerce versions.Forum: Plugins
In reply to: [Yoco Payments] No available payment methods for your stateThanks @bromponie99 for the confirmation. Version 3.4.0 has resolved the compatibility issue with the latest WooCommerce release (version 8.3.0 and above) to add the new checkout block compatibility.