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  • Thread Starter yoppvoice

    (@yoppvoice)

    But this isn’t a subscription problem, this is a form submission problem.

    Process:

    -I input an email address that I’ve never attempted to add to my email list before, into the Mailchimp subscribe form on my WordPress website, created by your plug-in.
    -I get the immediate “successfully submitted” message on the screen above the form, and instructions to look for my validation email.
    -No validation email ever arrives.

    -I look for current support threads on the same topic and find yosipsverko’s post.
    -I follow the instructions you laid out in yosipsverko’s post to delete and create a new subscribe form on my WordPress website.
    -I test with a new email address to make sure it works, and it does
    -I test with the email address I used in the first place, which has never been on the mailing list, and it does not work. No confirmation email is ever sent even though I’m still getting the message pop up on the screen to look for a validation email immediately after submitting your form.

    In yosipsverko’s post, you said that if an email had been used to test the form prior to fixing the form, it would not work after fixing the form, which is the same behavior I saw demonstrated with my form. I’m asking what makes that scenario different from someone who tried to subscribe before I fixed the form, and then tried to use the form again after I fixed the form?

    Thread Starter yoppvoice

    (@yoppvoice)

    I’m sorry, I’m not understanding the distinction.

    If I tried to use the subscribe form with an email address, got the immediate message to look for my confirmation email, and no confirmation email arrives, I’ve discovered a problem. I fix the problem and try again with the same email address. In yosipsverko’s post, they said that when they did this with the same email address used to attempt before, that had failed last time, it still did not work. And it wasn’t until they used a different email address that the fix was shown to work.

    What’s the difference between “testing a form repeatedly” and someone trying multiple times to subscribe to the site?

    For clarity, I’m referencing this post: https://ww.wp.xz.cn/support/topic/the-subscription-form-does-not-send-the-first-confirmation-message/

    Thread Starter yoppvoice

    (@yoppvoice)

    I found the offending plug-in. It was “Category Editor” by Kevin Heath. The “edit author profile” link is working now. Thank you!

    Thread Starter yoppvoice

    (@yoppvoice)

    I just tried a couple things.

    I logged in and logged back out. When I clicked on “edit user” for my own account, it took me to the standard WordPress edit profile page. When I clicked on “edit author profile,” I saw a flash of a screen with a number of entry fields, which immediately disappeared and went back to being a blank page. After doing this once, I tried the “edit user” button again and it too took me to a blank page.

    I tried de-activated and reactivating the plugin. This regained me the ability to click “edit user” and this time, that ability didn’t disappear after I clicked “edit author profile” but it continued to be the case that clicking “edit author profile” resulted in a quick flash of empty entry fields and then a blank page.

    Thread Starter yoppvoice

    (@yoppvoice)

    To my knowledge, no I don’t have any permission plugins installed. I’m the admin for my site and no one else has access to any editing capabilities but me.

Viewing 5 replies - 1 through 5 (of 5 total)