youssefbts1

“Concise and accurate” is not the same as dismissive and unprofessional. Your initial 2-line response to detailed technical questions was not “brief” – it was inadequate. When we pressed for clarification, your support became defensive and aggressive rather than helpful.

You pushed us to purchase blindly without providing proper information, then blocked our support ticket access immediately after we mentioned publishing public reviews. Following this, you suddenly became polite and professional – but only on this public forum where others can see.

This reactive, vindictive approach to customer service – blocking access when criticized, then becoming helpful only in public – is exactly the unprofessional behavior potential customers should know about.

To future users: Expect minimal support, blocked access if you complain, then sudden politeness only when it’s public and affects their reputation.

Review stands – this response confirms our experience perfectly !

Non ! Not yet !

We’ve juste created it !

You can check it !

Thank you in advance

Sorry !

We’ve been in touch with you both !

Yes of course !

Here is : 391049

Yes, you asked us to create a stagging site, so we did and sent you the login details!

Except that since then we haven’t received a single reply from you!

Yes !

By deactivating LiteSpeed Cache, we see :
A small improvement for Desktop
but a deterioration for mobile