Zoho Mail
Forum Replies Created
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Forum: Plugins
In reply to: [Zoho ZeptoMail] Plugin removes settings when deactivatedHello there,
The reported issue is fixed in our recent update. Kindly update to the latest version 3.3.2 of plugin, monitor the status and share your feedback at support [at] zeptomail [dot] com.
Regards,
Zoho ZeptoMail team.- This reply was modified 4 months, 2 weeks ago by Zoho Mail.
Forum: Plugins
In reply to: [Zoho ZeptoMail] Cross Site Request ForgeryHello John,
Kindly update the latest version of plugin 3.3.2.
Regards,
Zoho ZeptoMail team.Forum: Plugins
In reply to: [Zoho ZeptoMail] Cross Site Request ForgeryHello John,
Thanks for raising this.
This reported security issue is fixed and the changes are available in latest version[from 3.3.0] of Plugin. Kindly check and let us know if we can be of any further assistance.
Regards,
Zoho ZeptoMail team.Forum: Plugins
In reply to: [Zoho ZeptoMail] Update Crushed websiteHello there,
Apologies for any inconvenience this might have caused.
This issue is fixed and is available in our latest version 3.2.7.
Kindly update the version, monitor the status and feel free to reach us at support [at] zeptomail [dot] com if we can be of any further assistance.Regards,
Zoho ZeptoMail teamForum: Reviews
In reply to: [Zoho Mail for WordPress] bad pluginHello there,
We are sorry to hear that you are facing this issue.
We kindly request you to deactive and active the plugin once and authorize it again by generating a new Client ID and Client Secret. In case, if the issue persists, feel free to reach out to us at support[at]zohomail[dot]com for further assistance.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] INVALID_TICKETHello there,
We are sorry to hear that you are facing this issue.
We kindly request you to try deleting the plugin completely and then reinstalling it to authorize it again. Once reinstalled, please check if this resolves the issue.
If the issue persists, feel free to reach out to us at support[at]zohomail[dot]com for further assistance.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Mails stopped to save in Sent outboxHello there,
We are sorry to hear that you are facing this issue.
Appreciated, if you could write to us at support [at] zohomail [dot] com with the screenshots of the WordPress configuration page your account details. We will be happy to assist further.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho ZeptoMail] PHP ErrorHello there,
We are sorry to hear that you are facing this issue.
Our backend team is working on this and will be fixed in our upcoming update (within this week tentatively). Kindly bear with us till then.
Regards,
Zoho ZeptoMail team.Forum: Plugins
In reply to: [Zoho ZeptoMail] APIHello there,
Kindly refer to the steps given in https://www.zoho.com/zeptomail/help/API-home.html to generate the Send mail token.
Are you referring to dynamic content email as corresponding title email? If yes, merge info tag can be used for sending email with the dynamic content. Kindly refer to our help document https://www.zoho.com/zeptomail/help/using-templates.html#mergeinfo and feel free to reach us at support [at] zeptomail [dot] com if we can be of any further assistance.
Regards,
Zoho ZeptoMail teamForum: Plugins
In reply to: [Zoho ZeptoMail] Latest update will not send Woocommerce emailsHi Weldonlh,
Sorry that you had faced this and thanks for reporting!
Our backend team had identified the root cause of the issue and fixed the same. Kindly upgrade to v3.2.1 version of Plugin and retry the failed logs.
Check and reach us at support [at] zeptomail [dot] com if you need any further assistance.Regards,
Zoho ZeptoMail teamForum: Plugins
In reply to: [Zoho Mail for WordPress] What is this???Hello there,
We are sorry to hear that you are facing this issue.
Appreciated, if you could once try to de-active and active the plugin and try configuring the plugin again by generating the Client ID and Client Secret and check if that helps. If the problem persists then write to us at support [at] zohomail [dot] com with the screenshots of the error and your account details. We will be happy to assist further.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Email is sometimes not sentHello there,
We are sorry to hear that you are facing this issue.
In order to analyse and check this issue further, we request you to drop an email to support(at)zohomail(dot)com with your Zoho registered email account details using which you have configured the Zoho Mail WordPress Plugin.
Regards,
Zoho Mail Team
Forum: Plugins
In reply to: [Zoho Mail for WordPress] Slash before apostropheHello there,
We are sorry to hear that you are facing this issue.
We would like to inform you that our team is working to fix the reported issue in our coming updates or so.
Drop an email to support(at)zohomail(dot)com for further assistance.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Invalid Client SecretHello there,
We are sorry to hear that you are facing this issue.
Appreciated, if you could try to De-Activate and Activate the plugin once and try re-configuring the plugin, also check if you have correctly entered the Client ID and Secret from the API console. If the problem persists then write to us at support [at] zohomail [dot] com with the screenshots of the error and your account details. We will be happy to assist further.
Regards,
ZohoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Contact form 7 not sending emailHello there,
We are sorry to hear that you are facing this issue.
Appreciated, if you could ensure that the From Address entered in the plugin configuration page is the same as the address for which the Client ID and secret were generated. If the problem persists then write to us at support [at] zohomail [dot] com with the screenshots of the error and your account details. We will be happy to assist further.
Regards,
ZohoMail Team