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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Paid Subscribers not appearing as subscribers

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

Thanks for looking

site is wsmfhs.wordpress.com (or wsmfhs.org)

Think I was mistaken about the e-mailing (not sure it ever worked) – so it is just the confusion that the paid subscribers do not now appear with the rest of the subscribers and whether posts with a visibility of Subscribers be seen by Paid Subscribers or have I got to use the Everybody option?

I was not even sure that this was a Jetpack issue (it may be a WordPress change) – but it had just been upgraded before this issue happened.

Rob Clarke

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] “Username field is empty” error when logging in via PMS

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

I’ll take a note of that.

Thanks

Rob

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] “Username field is empty” error when logging in via PMS

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

Thanks for your assistance. If this ever gets fixed – how would we know? Do you or WordPress issue release notes – I’ve noticed changes on WordPress.com itself outside of it’s published versions that don’t seem to be documented.

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] “Username field is empty” error when logging in via PMS

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

Hello

It comes under Jetpack, Settings, under the Security tab entitled “Brute Force Detection”

Jetpack was automatically enabled with the WordPress.com site – we are on the “Business” plan

I had assumed that it was a standard feature on all WordPress.com sites.

Thanks

Rob

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] “Username field is empty” error when logging in via PMS

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

Got same error on different browsers and the phone – plus got on staging site when disabled all other plug-ins.

May have found the problem though …

Turned off the “Enable brute force login protection” option – issue seems to have gone away -so maybe PMS is clashing with the Firewall. Has no one else reported this issue? Ideally I suppose we should have this option set.

Forum: Plugins
In reply to: [Paid Membership Subscriptions - Effortless Memberships, Recurring Payments & Content Restriction] “Username field is empty” error when logging in via PMS

Thread Starter zumrob
(@zumrob)

1 year, 4 months ago

Thanks for the response – here are the plug-ins installed (Plus the main settings for PMS)

I did try disabling everything and changing to another standard theme (we are using Assembler) on our staging site – but it absolutely wrecked everything and I cannot afford to do it on the main site.

I do get the same problem on a browser with no security extensions installed.

I don’t really want to use the “Redirect Default WordPress Pages” option. Some of our members use other WordPress sites and will appreciate the Single Sign On option.

Our login screen is wsmfhs.org/login

Logging in to the system has been our biggest problem with WordPress. I originally went to PMS because we needed to restrict content to our members who pay membership fee via a wide variety of means – but have found that one the whole it is easier to login with – not so many WordPress screens to confuse them! But maybe I am doing it all wrong!

Thanks once again

Viewing 6 replies - 1 through 6 (of 6 total)