• Resolved angelinazooma

    (@angelinazooma)


    I just purchased PRO and am trying to install the plugin in a brand new site. Activating the plugin does nothing. Gutenverse does not show up in the menu or admin bar , I can’t add the license

    1. Which version of WordPress do you use?

      6.9
    2. Which version of Gutenverse do you use?

      2.3.2
    3. Which theme do you use and which version is it?

      twenty twenty-five
    4. Do you install/activate Gutenberg plugin? If yes, which version is it? and if you deactivated it, does the issue still persist?
      nothing does anything
    5. Is there other plugin activated alongside Gutenverse? If yes, please try deactivate it one by one and see if one of it caused a conflict. And please let us know if there is a plugin that conflicted with ours.
      No other plugins on this site – it’s a brand new install

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gowinda

    (@gowinda)

    Hi,

    For Pro users, we have a dedicated support forum where we can dive deeper into the issue. https://pro.gutenverse.com/account/support/

    Can you clarify if you have installed the gutenverse plugin alongside the gutenverse PRO plugin? Both plugins need to be active to be used in the site.

    Regards,
    Gutenverse Support

    Thread Starter angelinazooma

    (@angelinazooma)

    yep, I didn’t realize that it was 2 separate plugins that needed installing. thanks!

    Plugin Author Yoga

    (@yogajegstudio)

    Great! Glad to hear everything is working now.

    If you have any other questions, feel free to let us know.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)

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