Hi @kiano,
Apologies for the delayed response. What issue are you experiencing? Do you see the PDFs populate in the knowledge database?
Thanks,
Maxwell
Good day,
I do not see the PDFs populating in the knowledge database. I am currently using the unpaid version.
Thanks. Have you tried submitting any content to the database to see if its a PDF specific issue for you or a knowledge base embedding issue in general?
Also, is the PDF a text PDF (you can highlight and select the text when viewing it) and is it publicly accessible via URL?
Good morning,
The only method I used is the selection of the pdf import button that is under import options in the knowledge section of the plugin. Does the submission of the pdf to the database have a different methodology that what I just described? If yes, can you tell me how to do it?
The pdf is in fact a text pdf and publicly accessible via URL.
Hi @kiano,
No, there is only one way to submit a PDF and that is the PDF submission spot within the knowledge database. I was asking have you tried submitting other content, like using the WordPress importer, or a URL, and had success? I’m trying to determine if it’s an issue with your PDF or if your embedding model API may be incorrect.
To confirm – you are going to MxChat -> Knowledge: Selecting PDF Import and entering the PDF URL. Once you enter the PDF URL , are you seeing the processing progress? It should show the processing of the PDF in a progress bar.
Hi @kiano,
I was just working with another user who was having PDF issues as well. I just released an update which will provide better error messaging when PDFs fail. After working with them and reviewing their PDF I was able to determine their PDF was corrupted/had structural issues. After running the PDF through a free repair service such as https://www.ilovepdf.com/repair-pdf it worked seamlessly. I would give that a shot!
Thanks,
Maxwell
