Approve email language

  • Resolved samuelores

    (@samuelores)


    8 months ago

    Hello there!

    If I understand the last reply in this thread correctly, the plugin translates the user approval email into the language that the user has set in their profile:https://ww.wp.xz.cn/support/topic/change-approval-email-language/

    Users from Spain and Portugal can register on my website, so I would like them to receive emails in Spanish or Portuguese depending on the language set in their profile, but I am not managing to do so.

    With the website language set to Spanish:
    If the user has Spanish as their language, the emails arrive in Spanish.
    If the user has Portuguese as their language, the emails also arrive in Spanish.

    With the website language set to Portuguese:
    If the user has Spanish as their language, the emails arrive in English.
    If the user has Portuguese as their language, the emails also arrive in English.

    How can I fix this?

    Thank you very much for your attention.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    8 months ago

    Hi @samuelores,

    Thank you for contacting us. We hope you are doing well.

    Could you please provide the screenshot video of this issue along with the exact steps to reproduce it? We will attempt to replicate this on our end site.

    Thanks & Regards,
    WP Experts Support Team

    Thread Starter samuelores

    (@samuelores)

    7 months, 2 weeks ago

    Hi @muddasirhayat,

    Thank you very much for your reply. I apologize for the delay in responding.

    I am currently unable to send a video showing the steps to reproduce the issue, but I can describe them in detail:

    First of all, I should mention that I am using Weglot to make my website multilingual.

    I have tested two scenarios:

    1. The website language in the WordPress settings is set to Spanish:
    • A Spanish user with the browser language set to Spanish, who therefore sees the website in Spanish, registers on the website.
    • They receive an email in Spanish informing them that their registration is pending approval.
    • An admin reviews the profile of this new user, sets the user’s language to Spanish, and accepts the registration.
    • The user then receives the confirmation email in Spanish.
      —————————————————————————————–
    • A Portuguese user with the browser language set to portuguese, who therefore sees the website in Portuguese, registers on the website.
    • They receive an email in Portuguese informing them that their registration is pending approval.
    • An admin reviews the profile of this new user, sets the user’s language to Portuguese, and accepts the registration.
    • The user then receives the confirmation email in SPANISH.

    2. The language of the website in the WordPress settings is set to Portuguese:

    – A Spanish user with the browser language set to Spanish, who therefore sees the website in Spanish, registers on the website.

    – They receive an email in Spanish informing them that their registration is pending approval.

    – An admin reviews the profile of this new user, sets the user’s language to Spanish, and accepts the registration.

    – The user then receives the confirmation email in ENGLISH.

    ———————————————————————————————

    – A Portuguese user with the browser language set to portuguese, who therefore sees the website in Portuguese, registers on the website.

    – They receive an email in Portuguese informing them that their registration is pending approval.

    – An administrator reviews the profile of this new user, sets the user’s language to Portuguese, and accepts the registration.

    – The user then receives the confirmation email in ENGLISH.

    What I need to achieve is for the message sent to the user once their registration request has been approved (or rejected) to be sent in the language in which that user registered, or at least in the language configured in their user profile.

    Thank you very much for your help.

    Best regards.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    7 months, 2 weeks ago

    Hi @samuelores,

    To assist you further and find the root cause of this issue. Kindly open a support ticket on our platform so we can connect you directly with our development team and resolve this issue.

    You can create the ticket by clicking here.

    For the readers: We’ll update this thread with the resolution once the client issue has been resolved.

    Thank you.

    Thread Starter samuelores

    (@samuelores)

    7 months, 2 weeks ago

    Hello @muddasirhayat

    I just sent the information via the URL you provided.

    Thank you very much.

    Best regards.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    5 months, 2 weeks ago

    Hi @samuelores,

    We haven’t heard back from you regarding the issue. We also responded to the ticket, but we’re still awaiting your reply there as well.

    For now, we will be closing this thread. If you continue to experience any problems, please feel free to open a new thread, and we’ll be happy to assist you.

    Thank you for your understanding.

    Best regards,
    WP Experts Support Team

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