• Resolved anto1292

    (@anto1292)


    Good evening, I use the basic version. When a user visits my site and sends a message, they type text that appears in black on a white background. However, when the chatbot responds, the text is black and the background is also black.
    What could be causing the problem?
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support m4xw3ll

    (@m4xw3ll)

    hey @anto1292,

    It could be a theme CSS interfering. I’m happy to look if you’re able to share the public front facing URL.

    Thanks,

    Maxwell

    Thread Starter anto1292

    (@anto1292)

    Goodmorning,
    may i send the link privately?
    I’m using MyListing Theme and looking for the source page i see the differance between color and background:

    -webkit-text-size-adjust: 100%;
    -webkit-tap-highlight-color: rgba(0,0,0,0);
    --wp--preset--aspect-ratio--square: 1;
    --wp--preset--aspect-ratio--4-3: 4/3;
    --wp--preset--aspect-ratio--3-4: 3/4;
    --wp--preset--aspect-ratio--3-2: 3/2;
    --wp--preset--aspect-ratio--2-3: 2/3;
    --wp--preset--aspect-ratio--16-9: 16/9;
    --wp--preset--aspect-ratio--9-16: 9/16;
    --wp--preset--color--black: #000000;
    --wp--preset--color--cyan-bluish-gray: #abb8c3;
    --wp--preset--color--white: #ffffff;
    --wp--preset--color--pale-pink: #f78da7;
    --wp--preset--color--vivid-red: #cf2e2e;
    --wp--preset--color--luminous-vivid-orange: #ff6900;
    --wp--preset--color--luminous-vivid-amber: #fcb900;
    --wp--preset--color--light-green-cyan: #7bdcb5;
    --wp--preset--color--vivid-green-cyan: #00d084;
    --wp--preset--color--pale-cyan-blue: #8ed1fc;
    --wp--preset--color--vivid-cyan-blue: #0693e3;
    --wp--preset--color--vivid-purple: #9b51e0;
    --wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);
    --wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);
    --wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);
    --wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);
    --wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);
    --wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);
    --wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);
    --wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);
    --wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);
    --wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);
    --wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);
    --wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);
    --wp--preset--font-size--small: 13px;
    --wp--preset--font-size--medium: 20px;
    --wp--preset--font-size--large: 36px;
    --wp--preset--font-size--x-large: 42px;
    --wp--preset--font-family--inter: "Inter", sans-serif;
    --wp--preset--font-family--cardo: Cardo;
    --wp--preset--spacing--20: 0.44rem;
    --wp--preset--spacing--30: 0.67rem;
    --wp--preset--spacing--40: 1rem;
    --wp--preset--spacing--50: 1.5rem;
    --wp--preset--spacing--60: 2.25rem;
    --wp--preset--spacing--70: 3.38rem;
    --wp--preset--spacing--80: 5.06rem;
    --wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);
    --wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);
    --wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);
    --wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);
    --wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);
    --woocommerce: #720eec;
    --wc-green: #7ad03a;
    --wc-red: #a00;
    --wc-orange: #ffba00;
    --wc-blue: #2ea2cc;
    --wc-primary: #720eec;
    --wc-primary-text: #fcfbfe;
    --wc-secondary: #e9e6ed;
    --wc-secondary-text: #515151;
    --wc-highlight: #958e09;
    --wc-highligh-text: white;
    --wc-content-bg: #fff;
    --wc-subtext: #767676;
    --wc-form-border-color: rgba(32, 7, 7, 0.8);
    --wc-form-border-radius: 4px;
    --wc-form-border-width: 1px;
    --direction-multiplier: 1;
    --page-title-display: block;
    --swiper-theme-color: #007aff;
    --swiper-navigation-size: 44px;
    --accent: #110900;
    --vh: 9.53px;
    font-family: var(--e-global-typography-text-font-family),GlacialIndifference,sans-serif;
    font-weight: var(--e-global-typography-text-font-weight)!important;
    --e-global-color-primary: #6EC1E4;
    --e-global-color-secondary: #54595F;
    --e-global-color-text: #7A7A7A;
    --e-global-color-accent: #61CE70;
    --e-global-color-0ea8e16: #FAA930;
    --e-global-typography-primary-font-family: "Roboto";
    --e-global-typography-primary-font-weight: 600;
    --e-global-typography-secondary-font-family: "Roboto Slab";
    --e-global-typography-secondary-font-weight: 400;
    --e-global-typography-text-font-family: "Roboto";
    --e-global-typography-text-font-weight: 400;
    --e-global-typography-accent-font-family: "Roboto";
    --e-global-typography-accent-font-weight: 500;
    pointer-events: auto;
    box-sizing: border-box;
    margin-bottom: 15px;
    padding: 10px;
    display: inline-block;
    max-width: 85%;
    box-shadow: 0 1px 1px rgba(0, 0, 0, 0.1);
    font-size: 14px;
    line-height: 24px;
    white-space: pre-line;
    float: left;
    clear: both;
    border: 1px solid rgba(226, 232, 255, 0.2);
    border-radius: 0 18px 18px;
    overflow-x: hidden;
    background: rgb(33, 33, 33);
    color: rgb(255, 255, 255);

    <div class="bot-message" style="background: rgb(33, 33, 33); color: rgb(255, 255, 255);"><p>Testo del messaggio</p></div>
    Plugin Support m4xw3ll

    (@m4xw3ll)

    If you cant share publicly, that’s fine, i can just give you the CSS to fix and review what you shared here.

    I am away from computer at the moment. Once I return to a computer I will review what you shared and also give you the CSS class properties and info to fix it!

    • This reply was modified 3 months, 1 week ago by m4xw3ll.
    Thread Starter anto1292

    (@anto1292)

    Thanks to your suggestion, I solved the problem. I added this code to Custom Code – CSS in Mylisting’s Theme Options:

    .mxchat-chatbot .bot-message,
    .mxchat-chatbot .bot-message p,
    .mxchat-chatbot .bot-message * {
    color: #ffffff !important;
    }

    .mxchat-chatbot .user-message,
    .mxchat-chatbot .user-message p,
    .mxchat-chatbot .user-message * {
    color: #212121 !important;
    }

    And now I can see the color. Thanks so much for the support, it’s really helpful.

    Plugin Support m4xw3ll

    (@m4xw3ll)

    hi @anto1292,

    glad you were able to get it resolved and its exactly what I was going to suggest!

    thanks,

    maxwell

Viewing 5 replies - 1 through 5 (of 5 total)

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