Card input missing until cart update
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Hi, starting a new topic.
Card details do not show, unless cart is updated or filling out input fields on checkout. Check this video as reference for the issue.
What I did so far: Paid Membership said it was not their plugin issue, so did WP support. Also deactivated all plugins, tested with different browser and device and no adblocker active. Only stripe is connected.
Previous topic for WP for more info in necessary – https://ww.wp.xz.cn/support/topic/card-input-missing-until-cart-update-3/#post-18234204
Viewing 10 replies - 1 through 10 (of 10 total)
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Hi @wpidl,
Please provide your system status report here in this thread. To get the report, go to WooCommerce > Status, click “Get report,” then copy the report and paste it here using the /code block.
If you prefer not to paste it publicly, you can share it via GitHub. Also, make sure to upgrade the plugin if you’re not on version 9.1.1 yet, as a fix was made recently regarding the payment field collapsing or not displaying.
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This reply was modified 1 year, 4 months ago by
Moses M. (woo-hc).
Hi,
Updated the plugin, so change.
Pasting the report.
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activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ✔ Next scheduled: 2025-01-15 10:55:57 +00:00<br>Options: ✔<br>Notes: 114<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 135<br>Oldest: 2024-12-15 12:59:42 +0000<br>Newest: 2025-01-15 09:38:08 +0000<br><br>Failed: 929<br>Oldest: 2023-08-23 10:58:12 +0000<br>Newest: 2024-11-21 11:54:16 +0000<br><br>Pending: 2<br>Oldest: 2025-01-15 19:20:34 +0000<br>Newest: 2025-01-15 19:20:34 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2025-01-15 12:38:10 +03:00<br>Hi @wpidl,
Thank you for the update!
To help narrow down the issue, could you please try the following steps:
1. Deactivate all plugins, including Elementor.
2. Switch to a default theme, such as Storefront.
3. Check if the issue persists.
Once you’ve done this, please let us know the result.
Hi,
All plugins are deactivated, except stripe and woocommerce. Switched to storefront, here’s a preview. The issue still persists.
https://prodan.bg/wp-content/uploads/2025/01/Количка-–-Продан-БГ.pdf
Hi @wpidl
Thanks for the additional details.
I watched the video you shared (thanks for that!) and noticed the card details form shows up when you fill out the billing information, specifically up to the Postal Code. This usually happens when your Stripe account has additional payment methods set up, allowing the card form to dynamically change so the customer can choose options based on their device type, location, and purchase history.
Can you check your payment methods by going to WooCommerce > Settings > Payments > Stripe (click Manage)? You’ll see a list of payment methods like in this screenshot. See if there are multiple payment methods enabled. Try activating just one, save your settings, and test it again.
Let me know how it goes!
Hi,
Attaching screenshots.
What was on: stripe, apple/google pay and Link by Stripe.
Tested with only stipe on and still the same.
https://prodan.bg/wp-content/uploads/2025/01/d1.png
Hi @wpidl
Thanks for sharing those screenshots! It looks like everything is set up correctly. Hmm, I checked your site a bit more by viewing your page source and saw that you’re using the Hello Elementor theme (the pro version), right?
I have a hunch about what’s causing this but I couldn’t replicate it the because it needs the Pro version of Elementor. It might be related to Elementor’s Checkout Widget and how it’s set up. I’d recommend checking the settings there to see if the postcode/zipcode triggers the credit card field through JavaScript.
I would also suggest reaching out to Elementor support for help with this specific widget. Please keep us posted on your findings.
Hi,
It’s very frustrating, but for the past months I’ve tested it out with default WP themes, turned off all plugins and not to mention that I’ve reached out to Elementor when this problem first occurred and still no one can help me with it.
Elementor said reach out to stripe, stripe pointed me to wp, wp pointed me to stripe again…
What I’ve done countless of times: theme changing, plugin deactivations and support messages.
If you require I’ll send you my pro license – just tell me how to be a private message.Hello wpidl,
Thank you for your reply.
I understand your frustration.
You can submit a ticket via your WooCommerce.com account.
This way our Happiness Engineers can review your issue in detail.Please share your ticket number with me so I can make sure there is a swift follow-up.
Best regards.
My ticket – Request #9347883
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