Difference between “Closed” and “Cancelled” ?

  • Resolved evo252

    (@evo252)


    11 months, 1 week ago

    Hi!

    Just to know what is the difference between “Cancelled” and “Closed”, when I edit a reservation? Just to understand what the customer receives when I choose between those two words.

    Thanks a lot!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jaysupport

    (@jaysupport)

    11 months, 1 week ago

    Hi evo,

    The difference between the two is still the same as a few months ago when you asked about this (https://ww.wp.xz.cn/support/topic/decline-a-reservation/).

    Here’s the difference:

    Closed – This status should be used when the restaurant declines or cannot accommodate a reservation. The customer will receive a notification that their booking has been rejected.

    Cancelled – This is used when the customer cancels their own reservation.

    Thread Starter evo252

    (@evo252)

    11 months, 1 week ago

    All my apologies… I was looking for this topic and didn’t find it… Thanks a lot and sorry for disturbing!

Viewing 2 replies - 1 through 2 (of 2 total)

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