Divi Shop Module Issues

  • haskovec

    (@haskovec)


    6 years, 4 months ago

    Hello

    My shop has some groupped products, which should be filtered as categories. The shop has 2 pages for new brands and second hand. So I used the divi shop module with 2 different filters. The problem is the filter doesn’t show all products of an category, which is selected. It shows only 2 groupped products, but in the category has 8 groupped products for example: https://apfelphone.webmodus.ch/neu/ and filter “Macbook Air”. Is this an issue of the grouped products and the ajax response? Because the child products are hidden. The funny thing is, with simple products it works well for example: https://apfelphone.webmodus.ch/neu/ and filter “Apple Watch”.

    • This topic was modified 6 years, 4 months ago by haskovec.
    • This topic was modified 6 years, 4 months ago by haskovec.
    • This topic was modified 6 years, 4 months ago by haskovec.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Plugin Author themifyme

    (@themifyme)

    6 years, 4 months ago

    Hi,

    Sorry, don’t quite understand the issue. Could you explain what is the expected result when you select “Macbook Air”? On your site, it seems to be partially working: https://share.getcloudapp.com/4guxpY7N (the product grid somehow is not correct, but it still filter the products).

    Thread Starter haskovec

    (@haskovec)

    6 years, 4 months ago

    Hi

    Thank you for your response.

    The problem is: I configured the shop module and the filter that it should show 9 products per Page with an ajax load “Load More” as result. I expect, when I filter “Macbook Air” to see 8 Products and not only 2. The “Macbook Air” category is with groupped products. When I select “Apple Watch” for example, it works fine, it shows the 9 Apple Watches of 12 and I can “Load more” to show the other last 3. The “Apple Watch” category are only simple products.

    • This reply was modified 6 years, 4 months ago by haskovec.
    Plugin Author themifyme

    (@themifyme)

    6 years, 4 months ago

    Can you go to Appearance > WooCommerce > Product Catalog, then match the “Products per row” as per your Divi Shop layout. Then can you check your posts per page settings at WP Admin > Settings > Reading, check the “Blog pages show at most” (WooCommerce use this to display the number of products). If you match the WooCommerce column and posts per page settings as per Divi Shop module, it should resolve the issue.

    Thread Starter haskovec

    (@haskovec)

    6 years, 4 months ago

    Hello

    Ty for your quick answer.

    “Products per row” is equal 9. I configured “Blog pages show at most” also to 9 and the Divi Shop Module has also in the configuration “show 9 Products”. But the bug still appears. It still show only 2 “Macbook Air”. I don’t think it is the mismatch with the configuration, I think the problem are groupped products, but I don’t know.

    Any other suggestions? Please help 🙁

    • This reply was modified 6 years, 4 months ago by haskovec.
    Plugin Author themifyme

    (@themifyme)

    6 years, 4 months ago

    Any chance you can export your site content for us to import it on our test site? I think we need to replicate your product setup to check this problem. Or if you know a specific setup that can trigger problem, please let us know. We will replicate your setup and check the problem again.

    Thread Starter haskovec

    (@haskovec)

    6 years, 4 months ago

    I could, but there are Users and stripe/twint and other sensitive data, which I don’t want to show. Is there any chance that we can skype and I can show you the problem and my configuration what I did?
    If not I would build an another test site of my website without sensitive data, which you can use.

    Btw. Sorry for my English my native language is German.

    • This reply was modified 6 years, 4 months ago by haskovec.
    Plugin Author themifyme

    (@themifyme)

    6 years, 4 months ago

    If you could build a test site to replicate the problem, that would be easier for us to debug. If you need to send us info privately, you can send it via our contact form: https://themify.me/contact.

    Thread Starter haskovec

    (@haskovec)

    6 years, 4 months ago

    I rebuild the site without sensitive data, can I send you the credentials on your email address instead sending it on a contact form in themify?

    greetings

    Thread Starter haskovec

    (@haskovec)

    6 years, 4 months ago

    I’ve sent you the credentials of the test site by themify contact form.

    hope you’ll find the problem ;).

    greetings

    • This reply was modified 6 years, 4 months ago by haskovec.
    Plugin Author themifyme

    (@themifyme)

    6 years, 4 months ago

    Our team will check and reply your mail.

    To make sure we don’t miss your email, could you let us know the name you filled on the contact form?

    • This reply was modified 6 years, 4 months ago by themifyme.
    barthdesigns

    (@barthdesigns)

    6 years, 3 months ago

    Hello,
    For me the issue is still there.
    I am using DIVI + DIBI BodyCommerce’s shop module. And if I add a filter above this module, adding any filter still erases the actual category and just showcases ALL items that has that filter. Not INSIDE that category to match that filter.

    Plugin Author themifyme

    (@themifyme)

    6 years, 3 months ago

    @barthdesigns – On our Divi + Themify Product Filter, it seems to be fine: https://themify.me/demo/themes/divi-filter/

    Could you give your site URL where we can see the problem?

    barthdesigns

    (@barthdesigns)

    6 years, 3 months ago

    Sure:
    https://barthdesigns.hu/termek-kategoria/fenyvisszavero-matrica

    Please let me know when you did see and test it, so I can deactivate it as it is not working, I did delete the filter.

    As mentioned, I am using DIVI BODYCOMMERCE plugin instead of DIVI shop module.
    Here is the link for the plugin: https://diviengine.com/product/divi-bodycommerce/

    Plugin Author themifyme

    (@themifyme)

    6 years, 3 months ago

    @barthdesigns Your shop page (https://barthdesigns.hu/termek-kategoria/fenyvisszavero-matrica/) has a lot of products. Could you give step by step on how see the problem on your site?

    barthdesigns

    (@barthdesigns)

    6 years, 3 months ago

    Well, In that category “Fenyvisszavero matrica” I have in total 24.
    And just simply click on a subcategory, like “Nonfigurative mintak”
    https://barthdesigns.hu/termek-kategoria/fenyvisszavero-matrica/nonfigurativ-mintak/

    Then use the product filter I’ve created (just for test, filter by price).
    And if you use this, it doesn’t just filter the items in “Nonfigurative”, but the whole “Fenyvisszavero” category.

    Hope that helps?

    ps: if you test, it looks very strange after a filter as well.
    So I would like to deactivate it asap.

    It is not very important, as the author of Divi BodyCommerce is building a product filter as well. So I can be without this kind of filter.

    Your filter on my sidebar works perfectly 🙂

    • This reply was modified 6 years, 3 months ago by barthdesigns.
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