• Resolved Kiu78

    (@kiu78)


    Hello,

    I purchased the Pro version of mxChat to integrate a chatbot into my online store.

    I am currently familiarizing myself with the basics and have read through

    https://mxchat.ai/documentation/mxchat-openai-assistants-api-docs/

    and created an assistant in my OpenAI API account.

    After entering the credentials in my MxChat dashboard, I see “green check marks” there.

    However, when I ask a test question on “staging.my-lovesong.de,” I get this message:

    “Embedding API error - check embedding API key.: Project proj_sOKNQfYBJvoCjTzt4AtoJMfx does not have access to model text-embedding-ada-002”

    Unfortunately, I have no idea what I'm doing wrong. Can you please help?

    Thank you so much.

    Kiu

    The page I need help with: [log in to see the link]

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  • Plugin Support m4xw3ll

    (@m4xw3ll)

    Hi @kiu78,

    I’m happy to help, but this is related to a premium add-on plugin. Per the WordPress directory guidelines I’m not allowed to provide assistance here for pro plugins here. Open this support ticket on our forums page and I’ll get you a response!

    Thanks,

    Maxwell

Viewing 1 replies (of 1 total)

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