• Resolved matthieuloi

    (@matthieuloi)


    I’m having several issues with the extension.
    On a computer, the homepage takes a long time to load when you arrive at the part of the page containing the widget code. https://streamable.com/2yo1qq
    On an iPhone, the page constantly reloads before becoming unavailable. https://streamable.com/ruxok0

    If I remove the part with the widget code or disable the extension, everything works normally.

    I don’t understand what’s causing the problem because there was no problem in pre-production.

    I’ve currently removed the part with the code on the homepage, but on the page https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/, you can see that it’s taking a very long time to load.

    Can you help me? This is very annoying !

    URL: https://www.notesdestyles.com
    MySQL Version: 10.11.7
    WP Table Prefix: wp_
    WP Version: 6.8.1
    Server Name: notesdestyles.com
    Cookie Domain: www.notesdestyles.com
    cURL Version: 7.74.0
    SSL Version: OpenSSL/1.1.1w
    CSS path: /homepages/41/d4298969862/htdocs/www/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.3.20
    Memory Usage: 107.05MB
    Memory Limit: -1
    Max Upload Size: 64M
    Max Post Size: 64M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 50000 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets pour les avis Google
    Plugin Version: 12.7.4
    Options:
    active: 1
    page-details: false
    subscription-id: 28577755g
    proxy-check:
    style-id:
    review-content:
    filter:
    scss-set:
    lang:
    no-rating-text:
    dateformat:
    nameformat:
    rate-us-feedback:
    verified-icon:
    enable-animation:
    show-arrows:
    show-reviewers-photo:
    download-timestamp:
    widget-setted-up:
    disable-font:
    show-logos:
    show-stars:
    load-css-inline:
    align:
    review-text-mode:
    amp-hidden-notification:
    review-download-token: dad5ca6870
    review-download-inprogress:
    review-download-request-id:
    review-download-modal:
    review-download-is-connecting:
    review-download-is-failed:
    review-manual-download:
    reply-generated:
    instagram-promo-opened:
    footer-filter-text:
    show-header-button:
    reviews-load-more:
    activation-redirect:
    notifications: {
    "not-using-no-connection": {
    "timestamp": 1746874486,
    "active": true,
    "do-check": false
    },
    "rate-us": {
    "active": true,
    "timestamp": 1746874486
    }
    }
    top-rated-type:
    top-rated-date:
    show-review-replies:
    verified-by-trustindex:
    cdn-version-control:
    version-control: {
    "update-version-check": "12.7.4"
    }
    preview:

    Reviews: []

    CSS:

    Active Theme: Avada 7.12.1
    Plugins:
    Avada Builder (3.12.1 - active)
    Avada Core (5.12.1 - active)
    Brevo - Email, SMS, Web Push, Chat, and more. (3.2.1 - active)
    Converter for Media (6.2.2 - active)
    CookieYes | GDPR Cookie Consent (3.2.10 - active)
    Disable Comments (2.4.7 - active)
    Embed Any Document (2.7.7 - active)
    GDPR Data Request Form (1.7 - active)
    Insert PHP Code Snippet (1.4.2 - active)
    Logo Carousel Pro (4.1.3 - active)
    Redirection (5.5.2 - active)
    Safe SVG (2.3.1 - active)
    Search & Replace Everything (1.0.7 - active)
    Site Kit by Google (1.152.1 - active)
    Widgets for Google Reviews (12.7.4 - active)
    WordPress Importer (0.8.4 - active)
    WP Fastest Cache (1.3.6 - active)
    WP Fastest Cache Premium (1.7.2 - active)
    Yoast SEO (25.0 - active)
Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @matthieuloi,

    Thank you very much for your detailed error description.

    The issue occurs because there were 150 reviews loaded in the widget, which can put significant strain on your device’s processor. On iPhones, when the widget loads, the RAM can overflow, causing the browser tab to crash and reload.

    I recommend setting a lower number of reviews to display in the widget.
    We have now limited this number to 50 reviews in your widget.

    Could you please check if this solution resolves the problem on your end?

    Best regards,
    Laca from Trustindex

    Thread Starter matthieuloi

    (@matthieuloi)

    Hi @lacadev

    The problem is always present, limited the number of reviews to 50 doesn’t solve the issue …

    What I don’t understand is that before everything works fine…

    On the preproduction website developed on other server there is no problem and it’s after we have transferred the website that we have this problem …

    At first I have think that it was because of the cache plugin but even when I disable it the problem is always here …

    It’s really annoying

    Thread Starter matthieuloi

    (@matthieuloi)

    Update I have added the widget reviews with html code it’s seems that the page doesn’t reload on smartphone but the page is always so long to load on laptop …

    Why it’s taking so long?

    Thanks

    Thread Starter matthieuloi

    (@matthieuloi)

    I think all the problems is only with Safari, but it’s annoying for iPhone because Safari is the default web browser on iPhone so if we can solve the problem it could be really great

    Plugin Support Laca

    (@lacadev)

    HI @matthieuloi

    I’m glad to hear that the reloading issue has been resolved.

    I tested the widget on an iPhone 15 Pro running iOS 18.5 with the latest version of Safari, and the widget loaded instantly on my end. For your reference, I’ve attached a screen recording here: https://share.icloud.com/photos/086sqwwY5epMDhzQ0JHOFgKvQ.

    Could you please let me know your location and whether you’re using a VPN?
    Also, if possible, could you provide a screen recording of the issue you’re experiencing?
    This would help us investigate further.

    Best regards,
    Laca from Trustindex

    Thread Starter matthieuloi

    (@matthieuloi)

    Hello,

    Yes it’s resolved but I don’t know why I have to change for the html code because before on Hostinger server I used the shortcode and I have not this problem… It’s after I have transferred the website on Ionos server that the problem appears…

    I’m in France and I don’t use a VPN.
    Here the screen recording of the issue : https://streamable.com/g4btxw

    Thanks

    Plugin Support Laca

    (@lacadev)

    Hi,

    Thank you for sending the screen recording.

    From what I can see, it looks like the widget does not appear right away, possibly because the block above—with the numbers—takes some time to load, or there is a delay caused by the animation.

    I noticed that you’ve relocated the widget on your site. Are you still experiencing the same issue?

    Thread Starter matthieuloi

    (@matthieuloi)

    I don’t think it’s because of the block with the number because on this page : https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/ there is no block with number before and the block with the review is always so long to load …

    With the html code the issue on iPhone is resolved but if I add the review with the shortcode the issue is the same. The page reload two times and after she is not available

    Plugin Support Laca

    (@lacadev)

    Hi @matthieuloi

    I have checked your website and noticed that the pages are reloading twice. However, after some investigation, I can confirm that this behavior is not caused by our widget, as it occurs even on pages where the Trustindex widget is not present (for example: https://www.notesdestyles.com/prestations/architecture/).

    To help us further investigate the performance of our widget, could you please share a screencast from this page as well? https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/

    Ideally, the screencast would show the widget loading process, just like the one you previously sent. This will help us better understand the loading issue you mentioned.

    Thank you for your cooperation!

    Best regards,
    Laca from Trustindex

    Thread Starter matthieuloi

    (@matthieuloi)

    Hi,

    Here is the link for the screencast on the page “Strasbourg” where the widget is too long to load.
    https://streamable.com/on8mbn

    For the pages reloading twice what are you talking about ? Do you have a screencast ?

    Best regards

    Plugin Support Laca

    (@lacadev)

    Hi @matthieuloi

    Regarding the video you linked about the widget’s slow loading: unfortunately, it is currently unavailable. Could you please upload it to a platform where it will remain accessible?

    As for the mouse move problem, I have made a screencast demonstrating the animation restarting (which may appear as if the page is reloading, but it’s only the animation restarting, likely due to a mouse move event). You can watch it here: https://go.screenpal.com/watch/cThYlXn6l5d.
    This behavior can also be observed on the following page: https://www.notesdestyles.com/prestations/architecture/.

    Thank you for your cooperation, and we look forward to your updated video link so that we can assist you further.

    Best regards,
    Laca from Trustindex

    Thread Starter matthieuloi

    (@matthieuloi)

    Hello,

    Here is the video link : https://streamable.com/oha2qs

    I know from the the animation restarting … I don’t know why it’s doing this … I used this animation : https://animate.style

    Plugin Support Laca

    (@lacadev)

    Hi @matthieuloi

    It appears that the container holding our widget has an animation enabled. The animation’s delay is causing the widget to load later than expected.

    I recommend removing the animation from the container (the element that wraps the Trustindex widget) and then checking if the widget loads faster. This should allow our widget to appear immediately, without waiting for the animation to start.

    Best regards,
    Laca from Trustindex

    Thread Starter matthieuloi

    (@matthieuloi)

    I tried, it seems that the widget loads a little bit faster but what I don’t understand is why it’s doing this on this server and not before on another server …

    Plugin Support Laca

    (@lacadev)

    Hi @matthieuloi

    I have tested your website and the widget loads immediately for me without any delay.
    Could you please send us a new screenshot and a link to the problematic page?

    Best regards,
    Laca from Trustindex

Viewing 15 replies - 1 through 15 (of 17 total)

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