• Resolved matthieuloi

    (@matthieuloi)


    I’m having several issues with the extension.
    On a computer, the homepage takes a long time to load when you arrive at the part of the page containing the widget code. https://streamable.com/2yo1qq
    On an iPhone, the page constantly reloads before becoming unavailable. https://streamable.com/ruxok0

    If I remove the part with the widget code or disable the extension, everything works normally.

    I don’t understand what’s causing the problem because there was no problem in pre-production.

    I’ve currently removed the part with the code on the homepage, but on the page https://www.notesdestyles.com/nos-agences/architecte-dinterieur-bas-rhin/agence-notes-de-styles-strasbourg/, you can see that it’s taking a very long time to load.

    Can you help me? This is very annoying !

    URL: https://www.notesdestyles.com
    MySQL Version: 10.11.7
    WP Table Prefix: wp_
    WP Version: 6.8.1
    Server Name: notesdestyles.com
    Cookie Domain: www.notesdestyles.com
    cURL Version: 7.74.0
    SSL Version: OpenSSL/1.1.1w
    CSS path: /homepages/41/d4298969862/htdocs/www/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.3.20
    Memory Usage: 107.05MB
    Memory Limit: -1
    Max Upload Size: 64M
    Max Post Size: 64M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 50000 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets pour les avis Google
    Plugin Version: 12.7.4
    Options:
    active: 1
    page-details: false
    subscription-id: 28577755g
    proxy-check:
    style-id:
    review-content:
    filter:
    scss-set:
    lang:
    no-rating-text:
    dateformat:
    nameformat:
    rate-us-feedback:
    verified-icon:
    enable-animation:
    show-arrows:
    show-reviewers-photo:
    download-timestamp:
    widget-setted-up:
    disable-font:
    show-logos:
    show-stars:
    load-css-inline:
    align:
    review-text-mode:
    amp-hidden-notification:
    review-download-token: dad5ca6870
    review-download-inprogress:
    review-download-request-id:
    review-download-modal:
    review-download-is-connecting:
    review-download-is-failed:
    review-manual-download:
    reply-generated:
    instagram-promo-opened:
    footer-filter-text:
    show-header-button:
    reviews-load-more:
    activation-redirect:
    notifications: {
    "not-using-no-connection": {
    "timestamp": 1746874486,
    "active": true,
    "do-check": false
    },
    "rate-us": {
    "active": true,
    "timestamp": 1746874486
    }
    }
    top-rated-type:
    top-rated-date:
    show-review-replies:
    verified-by-trustindex:
    cdn-version-control:
    version-control: {
    "update-version-check": "12.7.4"
    }
    preview:

    Reviews: []

    CSS:

    Active Theme: Avada 7.12.1
    Plugins:
    Avada Builder (3.12.1 - active)
    Avada Core (5.12.1 - active)
    Brevo - Email, SMS, Web Push, Chat, and more. (3.2.1 - active)
    Converter for Media (6.2.2 - active)
    CookieYes | GDPR Cookie Consent (3.2.10 - active)
    Disable Comments (2.4.7 - active)
    Embed Any Document (2.7.7 - active)
    GDPR Data Request Form (1.7 - active)
    Insert PHP Code Snippet (1.4.2 - active)
    Logo Carousel Pro (4.1.3 - active)
    Redirection (5.5.2 - active)
    Safe SVG (2.3.1 - active)
    Search & Replace Everything (1.0.7 - active)
    Site Kit by Google (1.152.1 - active)
    Widgets for Google Reviews (12.7.4 - active)
    WordPress Importer (0.8.4 - active)
    WP Fastest Cache (1.3.6 - active)
    WP Fastest Cache Premium (1.7.2 - active)
    Yoast SEO (25.0 - active)
Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter matthieuloi

    (@matthieuloi)

    Yes without the animation it’s okay but what I mean is before I have developed the website on Hosting server and even with the animation the widget load immediately.
    It’s after I have transferred the website on Ionos server that the issue appears…
    It’s a little bit strange non ?

    Plugin Support Laca

    (@lacadev)

    Hi,

    Unfortunately, I can’t say exactly what causes the difference after moving your site to Ionos. Server settings, speed, or caching can affect how widgets load. You may want to check these settings or test with plugins/themes disabled.

    Best regards,
    Laca from Trustindex

Viewing 2 replies - 16 through 17 (of 17 total)

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