Hi there @joelmellin 👋🏽!
It probably means that the tester can’t load Facebook’s scripts related to the pixel as that is a Facebook Pixel URL.
Can you find any problems if you use the Chrome Facebook Pixel Helper Extension?
Keep us posted!
Cheers
I get this from the pixel helper extension:
MELLINS PIXEL
Troubleshoot Pixel
View Analytics
Pixel ID: 503055860847832 click to copy
PageView
CUSTOM PARAMETERS SENT
source: woocommerce
pluginVersion: 2.4.0
version: 5.0.0
EVENT INFO
Setup Method: Manual
URL Called: Show
Load Time: 70.62 ms
Pixel Code: Show
Pixel Location: Show
Time To Request: 3715.45 ms
Frame: Window
PageView
WARNINGS
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more
EVENT INFO
Setup Method: Manual
Pixel Code: Show
Pixel Location: Show
Frame: Window
Hi @joelmellin,
Based on what you got from the pixel helper extension, please give the steps recommended by victoria in the following thread a try:
– https://ww.wp.xz.cn/support/topic/event-viewconten-not-working/
Let us how it goes.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
