Hi,
Can you please enable Disqus official plugin for me to see?
Thread Starter
Aziz
(@azizpbrimah)
I’ve enabled Disqus plugin now, and disabled yours.
Thanks.
Hi,
Thanks. Please enable DCL now. Make sure you have ENABLED comments count option in our plugin settings.
Thread Starter
Aziz
(@azizpbrimah)
Okay, what did you do? Is it something you fixed on your end or what? I don’t get it.
Thanks.
Thread Starter
Aziz
(@azizpbrimah)
Problem still exists. Please see URL for screenshot.
https://s31.postimg.org/8tyhpcd9n/Untitled_1.jpg
Thread Starter
Aziz
(@azizpbrimah)
Also, were you saying that I should have both activated? That’s not possible, because I get an error.
Hi,
I think, it is not an issue with our plugin. It is something with your theme, may be.
Disqus will automatically add links to comments (#disqus_thread). Our plugin added it as an optional feature. So please make sure “Comments Count” option is enabled.
No, do not activate both plugins.
Thread Starter
Aziz
(@azizpbrimah)
How is it an issue with out theme, when the official Disqus plugin works properly, but your plugin doesn’t?
Yes, I had comment counts enabled.
Can you share the screenshot of plugins settings pages?
Thread Starter
Aziz
(@azizpbrimah)
Thread Starter
Aziz
(@azizpbrimah)
No solution I suppose? Really wanted to use this plugin.
Hi,
Your screenshot link doesn’t load.
Are you using any caching plugins?
Thread Starter
Aziz
(@azizpbrimah)
The screenshot link works for me. I just clicked on it. Please try again. Yes, I am using W3TC. Our site requires it. Most large sites need a cache plugin.
That link doesn’t work for me. See this. Can you upload somewhere else and share?
Also please try clearing entire cache after Activating DCL and enable comments count.
Thread Starter
Aziz
(@azizpbrimah)
Joel, I have cleared the cache and more. There is simply an error with the plugin. Here is the image uploaded to tinypic: http://i64.tinypic.com/2a0ic2h.gif
