Hi there!
In order to assist you further, I need to check your site’s system status report and any fatal error logs that may be appearing on your site.
The Pastebin link you shared is set to private, so I’m unable to access it. Could you please remove the privacy setting from the Pastebin link so I can view the system status report?
Additionally, could you share any fatal error logs (if available) under WooCommerce > Status > Logs?
Once we have more information, we’ll be able to assist you further.
Hello,
Thank you for your reply.
Reading is open. Je partage le rapport. https://pastebin.com/ni1VTbnF
I’m also sharing the latest fatal error report:
2025-03-14T15:09:24+00:00Critique Uncaught TypeError: json_decode(): Argument #1 ($json) must be of type string, array given in /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php:175 Contexte supplémentaire{ “error”: { “type”: 1, “file”: “/home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php”, “line”: 175 }, “remote-logging”: true, “backtrace”: [ “”, “#0 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(175): json_decode(Array, true)”, “#1 [internal function]: InstagramFeed\Helpers\SB_Instagram_Tracking::{closure:InstagramFeed\Helpers\SB_Instagram_Tracking::get_data():174}(Array)”, “#2 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(174): array_map(Object(Closure), Array)”, “#3 /home/evalhynfar/www/wp-content/plugins/instagram-feed/inc/Helpers/SB_Instagram_Tracking.php(289): InstagramFeed\Helpers\SB_Instagram_Tracking->get_data()”, “#4 /home/evalhynfar/www/wp-includes/class-wp-hook.php(324): InstagramFeed\Helpers\SB_Instagram_Tracking->send_checkin()”, “#5 /home/evalhynfar/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)”, “#6 /home/evalhynfar/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”, “#7 /home/evalhynfar/www/wp-cron.php(191): do_action_ref_array(‘sbi_usage_track…’, Array)”, “#8 {main}”, “thrown” ] }
Thank you for your help.
Valérie
Hi @evalhyn ,
I am sorry to hear you’re running into trouble with the WooCommerce > Home page and that error about the inbox not loading.
From the error logs you shared, it looks like there’s an issue with the Smash Balloon Instagram Feed plugin, which might not be directly related to the problem with WooCommerce Home.
Since you’ve already tried disabling some plugins, could you take it a step further and temporarily disable all plugins except WooCommerce and switch to a default theme like Storefront? If you have any custom code added to your site, removing that temporarily would also help rule out any conflicts.
Here’s a guide on how to test for conflicts: How to Test for Plugin and Theme Conflicts
Beyond that, the issue could be related to security headers on your server, specifically settings in your .htaccess file. Some configurations—like Content Security Policy (CSP) rules—can unintentionally block certain WooCommerce features.
To rule this out, could you check with your hosting provider and ask them to review the .htaccess file with you? They can confirm whether any security rules might be interfering.
On a side note, from your SSR, it looks like you’ve added your SSL using Really Simple SSL. This plugin also modifies your .htaccess file, and its configuration might be blocking certain functionality. You may want to check its settings or temporarily disable it to see if that helps.
Let us know what you find! We’re happy to help.
Hello,
Thanks for your help. I've tested a lot of things over the past few days:
I've disabled almost all extensions except for security, WooCommerce, and newsletter.
I've also disabled Smash Balloon. Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I deactivated the Salient theme and switched to the native theme.
Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I activated the Salient theme.
I deactivated the Brevo (newsletter) plugin.
Cleared caches, CSS, and JS
I deactivated the Regenerate and Redirection plugins.
Cleared caches, CSS, and JS
What I notice is that the store pages are accessible on my site during all these tests (on another browser as well), except for the payment page.
But the bug still occurs as soon as I return to "Woocommerce > Home," and the WooPayment settings don't remain active.
Then I deleted all the WooCommerce extensions and removed the database components in WPoptimize.
I reinstalled WooCommerce, but not everything installed.
I tried to reinstall a backup via Updraftplus, but I couldn't complete it because it searched for the various modules for an hour. I couldn't start the reinstallation, so I canceled it.
So I reinstalled last week's FTP and database backup (OVH) to recover everything I had at that time, including WooCommerce, WooPayment, and everything else I had installed.
All the extensions are activated and the updates are complete.
There are two recurring messages:
WooCommerce > Home: "An error occurred while retrieving your inbox. Please try again."
If I try again, it takes me back to the beginning of the WooCommerce installation.
WooPayment > Settings:
"Error retrieving settings."
The settings are empty/deleted.
I also have this message in the header of the WooCommerce settings pages:
"An important update is required for WooCommerce" and "An important security update for WooCommerce has been released. It is recommended that you update as quickly as possible."
But everything is up to date (plugins, theme, WordPress).
Thank you for your help.
Zee
(@doublezed2)
Hello evalhyn,
Thank you for your reply.
I appreciate you taking the troubleshooting steps.
I understand you’re seeing two errors:
1- “An error occurred while retrieving your inbox. Please try again.” at WooCommerce > Home
2- “Error retrieving settings. The settings are empty/deleted.” at WooPayments > Settings
Could you share the latest System Status Report? You can paste it into Pastebin.com and share the link here.
The first error doesn’t seem to be native to WooCommerce, so I’m curious about its cause, especially since you’ve disabled all plugins and switched to a default theme. Reviewing the latest report might give me some clues into the cause of the problem.
Looking forward to your response.
Hello,
After several reinstallations of WooCommerce and the extensions, the extensions were also reinstalled from WooCommerce.
The errors are resolved.
Thank you very much for your help, which allowed me to test and further troubleshoot the settings and resolve the issue.
Hi there,
I’m really glad to hear the issue is resolved.
If you’ve been enjoying WooCommerce, we’d truly appreciate it if you could take a moment to leave a review:
🌟 https://ww.wp.xz.cn/plugins/woocommerce/#reviews
Your feedback helps us improve and supports the community. Thanks again for working with us!
Hello,
I'm reopening this thread because I thought I had resolved the issue, but a few days later it returned.
I've looked for other solutions and run other tests without success.
The htaccess file seems to be correct.
However, it seems there's still a problem between my site and WooCommerce.
The screenshots show the various states when I click on "WooCommerce/Home."
For example, why do some plugins request the necessary WooCommerce plugin when it's already installed?
Why do plugins appear to be installed in the WooCommerce dashboard when they're activated in WordPress and the store is properly connected?
Why does it say "Your store is ready to launch" when it's already live?
I tested it on several different days. When I navigated through the site's various settings, and occasionally returned to WooCommerce/Home, I noticed that it was often on the third or fourth attempt that I was redirected to the WooCommerce configuration page.
The product pages, orders, etc., are active.
Does the store still work and will it remain functional despite these issues?
I also opened the administration page in Firefox instead of Chrome, and it's the same.
I've attached some screenshots to illustrate my message.
Thank you for your help.
https://drive.google.com/drive/folders/1MH1sl8Pg9VRQcjhQes5kb8MvJBGl8HED?usp=drive_link
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This reply was modified 10 months, 2 weeks ago by
evalhyn.
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This reply was modified 10 months, 2 weeks ago by evalhyn.
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This reply was modified 10 months, 2 weeks ago by evalhyn.
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This reply was modified 10 months, 2 weeks ago by evalhyn.
Hi @evalhyn ,
Thanks so much for the detailed message and screenshots, I can see how confusing this must be, especially since your store is live and working fine on the front end.
What you’re describing seems related to inconsistencies in the WooCommerce Admin (wc-admin) interface. This could be caused by transient cache, delayed scheduled actions, or possibly a conflict with another plugin or server-level caching.
To help narrow this down, here are a few things you can try:
- Clear your site cache and object cache (if any caching plugin or server-level caching is used).
- Go to WooCommerce → Status → Tools, then click:
- Clear WooCommerce transients
- Clear expired transients
- Check if there are any failed or pending scheduled actions under WooCommerce → Status → Scheduled Actions. If there are many pending actions, you may need to manually run them or troubleshoot WP cron.
- Temporarily deactivate any security or admin dashboard customization plugins and check again.
The good news is that your store and order functionality will continue to work — this issue is primarily visual/admin-side.
Let us know how it goes after these steps.
Hello,
Thank you for your prompt response and the proposed solutions.
Here are the results of the tests carried out.
1- The cache is cleared with each plugin, theme, or WordPress version update.
2- Transients have been cleared.
3- Some CRONs have been disabled.
4- Security plugins have been disabled and new tests carried out.
The result is the same: the store configuration page appears after a while.
If you confirm that the store is functional on the front-end and that it won’t block purchases, I can continue to update it, but it’s still annoying on the back-end and slows down access.
Thank you for your help.
Hi @evalhyn ,
Thank you for sharing the detailed test results, I really appreciate the steps you’ve taken so far.
Since the issue persists, let’s try a couple more things to help narrow it down:
- Temporarily disable the Legacy REST API Go to WooCommerce → Settings → Advanced → Legacy API, uncheck the box, and save.
- Deactivate all other plugins except WooCommerce, and then check if the store setup page loads correctly.
After that, please share a fresh System Status Report (WooCommerce → Status → Get system report → Copy for support) with only WooCommerce active. You can paste the report via https://gist.github.com/ and share the link here.
This will help us pinpoint whether a plugin conflict or the legacy API might be contributing to the backend issue.
Thanks again, and I look forward to your update!
Hello, and thank you for your response and interest in this issue.
The REST API is already disabled.
Here is the link to the system report after disabling all extensions except WooCommerce.
https://gist.github.com/Valhyne/3ec98b2c7d9fe1d7820903bbceb50a0b
Thank you for your help.
Hi @evalhyn,
I’ve reviewed your report and noticed you still have 11 plugins active. It’s important to disable all plugins except WooCommerce. I also see you’re using the Salient theme.
If you prefer not to perform this troubleshooting on your live site, please create a staging site or move a copy of your live site to a subdomain. Then switch the theme to Storefront and deactivate all plugins except WooCommerce.
This step is essential for isolating the problem and effectively troubleshooting it. After completing this, please check if the issue persists and let us know. If it does, kindly share the system status report from the staging site.
Hello,
Here is the second version (text2) of the link to the system report after disabling all plugins except WooCommerce.
https://gist.github.com/Valhyne/3ec98b2c7d9fe1d7820903bbceb50a0b
Storefront was enabled.
Then I reactivated the plugins one by one, testing each time, and the security plugins last.
It’s quite random when reactivating and deactivating the following plugins:
- Yoast
- Really Simple Security
- Updraft Plus
- Jetpack
I either get an error message:
“An error occurred while getting your inbox. Please try again. Reload.”
Or I return to the store configuration page.
Like the following screens: https://drive.google.com/drive/folders/1MH1sl8Pg9VRQcjhQes5kb8MvJBGl8HED?usp=drive_link
Thank you for your help
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This reply was modified 10 months, 1 week ago by evalhyn.
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This reply was modified 10 months, 1 week ago by evalhyn.
Hi @evalhyn,
Thank you for getting back and for the clarification. It looks like the system status report you shared is the same as before, not a new one. Also, when you deactivated all other plugins and left only WooCommerce active, did you try navigating through WooCommerce and its pages to see if everything displayed correctly?
