Knowledge Base issues v3(shortcodes, editing, auto-refresh, debug logs

Hello MxChat team,

I noticed several issues in MxChat Basic v3 that were not present in version 2. These affect Knowledge Base usability:

1. Shortcodes and HTML in WordPress Content

• Some pages use shortcodes for dynamic content (e.g., shipping prices).
• After importing via “WordPress Content”, shortcode output and HTML formatting (like bold text) are lost.
• Suggestion: either parse shortcodes or preserve HTML/shortcodes in stored content.

2. Knowledge Base editing

• In v2, entries could be manually edited.
• In v3, entries added via “DIRECT CONTENT” cannot be edited, only deleted.
• Editing is essential for correcting or updating content without deleting the entire entry.

3. DIRECT URL content refresh

• Unclear whether entries added via “DIRECT URL” automatically refresh when the source page changes.
• If not, admins must manually delete and re-import, which is impractical and consumes additional tokens.
• Suggestion: implement automatic refresh for URL-based entries.

4. Debug logs in production

• Even with logging disabled, debug messages are written to error_log, flooding global logs.
• Suggestion: in production, either comment out debug error_log calls or wrap them in a debug condition. Example:

if ($debug_enabled) {
error_log(…);
}

These improvements would significantly improve usability and maintainability. Thank you for your time and consideration.

I tried to provide a more detailed description in another ticket, but it was marked as spam. This is a shorter version containing the key points.

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