Language used

Hi @ebzeta,

Thanks for reaching out and giving MxChat a chance! What chat model are you using?

Hi @ebzeta,

Typically I’ve had no issues with using an AI instructions like “- IMPORTANT: you must strictly respond in the language the user has asked the question”.

This has worked for me and other users as well. It shouldn’t really matter what language your knowledge base information is in. For example, mine is in English, but it will chat with users in any language they are using.

One thing I didn’t quite understand about your post is that you said you have your chatbot “The issue comes at a specific stage in the process where I ask the prompt to look into the knowledge base, compare the question asked by the user with similar questions in the knowledge base and then ask the user three clarification questions.” What exactly do you mean by this? You can’t really add in the prompt for the chatbot to look into the knowledge base. It will always look into it no matter the user query. This may be confusing the bot. You can have it ask some follow up questions by adding this in your instructions “When chatting with users about [insert topic] you must first ask these 3 questions [insert questions]” you could try something like that.

hi @ebzeta,

Are you testing this in one very long chat thread/session? Are you triggering any actions?

Keep in mind the session persists over a 24h period even if you don’t see it in chat history. I’d encourage you to use the admin debugging panel and chat with it some all in one language and then clear session each time.

Have you been using the clear session in the debugging?

edit: no I have not personally experienced this or heard from other users. I’m using Claude sonnet 4 though and all models behave differently. I’ve had users carry on extended conversations in various languages and never randomly switch, so I think there might be something here triggering it.

• This reply was modified 10 months, 3 weeks ago by m4xw3ll.

It’s very hard to start a new session and often users think they did because they don’t see chat history in the UI, but that doesn’t start a new session. Even if you close the browser out and reload the page it doesn’t start a new session.

This is why I built the debugging admin panel, which is fairly new (within the last 2 weeks or so), available for all users for free, and helps you understand what content your chatbot is being fed for context and also allows you to manually reset the chat session completely.

This panel will only show up when you are logged in as an admin and viewing your website. It will be on the left side and look like a little purple tab that says “MxChat Debugging”. I’d highly encourage you to use this and test. Below are some images.

I would see if you can replicate it switching and see if maybe it always happens when a certain record gets pulled or something. If you can easily reproduce it through a series of messages, for example like every time you send message 1, message 2, and then on message 3 it switches, that would be helpful as well.