No card fields when using Advanced Card Processing

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mohit2002

    (@mohit2002)

    6 months, 2 weeks ago



    Here’s the visual of the issue.

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    6 months, 2 weeks ago

    Hello @mohit2002

    Based on your checkout page, it’s not just that the fields are missing; the entire Advanced Card Processing (ACDC) gateway doesn’t seem to be loading.

    First, please make sure it’s enabled under WooCommerce → Settings → Payments → PayPal → Payment Methods.

    Please follow these steps so we can review it properly:

    1. Go to WooCommerce → Status.
    2. Click Get system report and then Copy for support.
    3. Paste the full report into PrivateBin.
    4. After uploading, share the PrivateBin link here so we can analyze the details.

    You can also open a direct ticket with our service desk here; this might speed up the process a bit: Request Support

    Please make sure to include the URL of this thread in your ticket for reference.

    Kind Regards,
    Krystian

    samzenit

    (@samzenit)

    6 months, 2 weeks ago

    @inpsydekrystian I work with @mohit2002 and have opened a direct ticket with your service desk supplying you the system report via your PrivateBin link in that form submission.

    Thanks,
    Samantha

Viewing 3 replies - 1 through 3 (of 3 total)

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