Order Number Changes in Multi-Vendor Setup
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Encountering an issue with our multi-vendor WordPress site using the Dokan plugin. When a customer places an order with products from multiple vendors, a single order number is assigned (e.g., 100). Sub-orders for items from different vendors are created under this main order number and are visible in the admin panel.
Problem: When we update the status of these sub-orders, the main order number changes (e.g., from 100 to 345). This results in multiple order notification emails being sent out, causing confusion. The issue appears to occur randomly.
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Awaiting your response!!!
We also checked with woocommerce and they asked to check with Dokan. https://ww.wp.xz.cn/support/topic/order-number-changes-in-multi-vendor-setup-2/#new-topic-0
We are actually frustrated because its been almost 4 days and no on bothered to reply to this ticket – woocommerce itself replied, but dokan didnt.
We want to continue the conversation from this discussion https://ww.wp.xz.cn/support/topic/order-number-changes-in-multi-vendor-setup/#new-topic-0 .
A new issue emerged on December 11th. We’re experiencing a problem where updating sub-orders automatically changes the sub-order numbers, while the main order numbers remain unaffected. Previously, both main and sub-order numbers would change; now, only sub-order numbers are impacted.
Explaining briefly:
1. Some multiple-vendor orders have consecutive order numbers for sub-orders, following the main order number.
2. Other sub-orders have random, unique numbers that don’t follow the main order number, but are consecutive within their own subset.
3. But In ShipRocket, sub-orders consistently follow the main order number with consecutive numbering for all orders.
4. We’re unsure whether this issue originates from our e-commerce platform, Dokan, or Shiprocket, as we’re using the Shiprocket plugin for tracking integration.
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