Hi @mickyali
Thanks for posting. We’re reviewing the error right now and will update you as soon as we know more. Sorry for the hassle, it didn’t come up during testing.
Exact same error. Following.
Working it right now. One option is to contact your hosts, ask them if they can up your PHP version from 5 to 7.
Same issue – host disabled the siteorigin.panels feature – but now my layout is screwed – please help!
@jenellen99 if you’re in contact with your hosts, this is the perfect time to ask them to switch you to WordPress recommended PHP 7. Any version of PHP 7.
Hi everyone, sincere apologies for the hassle. There are two ways to resolve:
1. If you have FTP or Hosting File Manager access, go to /wp-content/plugins/ and delete the siteorigin-panels folder.
2. Go to Plugins > Add New and re-install Page Builder in WordPress. We’ve rolled back the stable tag so you’ll be downloading the previous version.
OR
Contact your hosts or use cPanel or similar access and increase your PHP version to anything in version 7.
The error you’re seeing happens only in older versions of PHP 5 which we missed in testing. That’s completely on us but it would be awesome if you ran a higher version of PHP. PHP 7 is recommended for WordPress.
How’s it coming along everyone? @mickyali, @gtedwards, @jenellen99 any progress?
Hi Andrew @misplon
Indeed, after updating to PHP 7 everything is back to normal.
Thank you for the fast reply and have a great day!
Super, really glad to hear all is back to normal. Really sorry for the hassle! Thanks for the update.
Everyone else, Alex and I are standing by to assist.
Fixed the same issue by upgrading to PHP 7 on Hostgator. Anyone going through this look up how you can upgrade your website’s PHP. It only took me a few seconds.
Hi @yfrancisco, thanks for reaching out. Really glad to hear you were able to quickly resolve. Sorry for the hassle. The upgrade to PHP 7+ will help avoid various other potential challenges with plugins and themes in the future. All the best.
Will I lose any page formatting if I delete the siteorigin-panels folder and re-install?
Plugin Contributor
alexgso
(@alexgso)
Hi gtedwards,
No. Temporarily emoving SiteOrigin page Builder will not cause any data loss. It should be noted that your site may appear differently during the duration of the reinstall process.
Thanks. I assumed that to be the case.
Please, let us know how it goes 🙂
