PayPal scripts slowing down website

Resolved wildlife77
(@wildlife77)

3 years, 5 months ago

We have run a site speed test at

https://www.webpagetest.org

It says: The main thread was blocked for 1856 ms

Among the results, we’re seeing these:

501 ms: https://www.paypal.com/sdk/js?client-id=AS3H9mrw8ifBOXjndRXbLqXpXZPtStf9K1ck8W5b_k8Y0BLvlUwbQSRl5Acy3qAYaL9F5QH5F7rnc9Pb&currency=USD&integration-date=2022-04-13&components=buttons,funding-eligibility,messages&vault=false&commit=false&intent=capture&disable-funding=card,credit&enable-funding=venmo

66 ms: https://www.paypalobjects.com/muse/muse.js

102 ms: https://www.paypalobjects.com/muse/analytics/index.html

If I’m understand the time factor correctly here, this is nearly a 7 second delay on our site load time just for PayPal scripts. We would like to ask why are these scripts loading on our home page? I can understand why they would load wherever there is a cart or checkout page for people to choose PayPal as their payment option. But I do not understand why these scripts would be called and slow down our website on all pages of the site. We did not agree to provide analytics data on our entire site to PayPal.

Also note that I’ve seen our site seem to hang on these PayPal script calls. So on some occasions, it may be longer than a 7 second delay being caused. This is unacceptable.

Please let us know how to disable these scripts from running sitewide but still be able to accept PayPal payment through our Woocommerce store. Thanks for any assistance you can provide.

Also note that I tried to log in to ask this question on the Woocommerce website, but your page here:

Open a Support Request – WooCommerce

is not working correctly. We did not receive the e-mail it said was sent. We tested that our e-mail address was working and it was. We did not get the e-mail in our inbox or any junk folder. I then followed the instructions to log out of WordPress.com and then log back in, but that did not trigger any message saying our account hasn’t been activated. So we cannot get into your woocommerce.com support forum.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)

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Igor H
(@ihereira)

3 years, 5 months ago

Hi,

I checked the site using this chrome extension, and the performance is not the expected.

May I ask what is the Paypal plugin your site is using? To clarify, please share a copy of your site’s System Status Report, you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”, thank you.

Thread Starter wildlife77
(@wildlife77)

3 years, 5 months ago

We’re using Woocommerce PayPal Payments.

I’m trying to paste the status report in here but it won’t let me. When I paste into Notepad to test, it pastes fine, so it’s not my clipboard. Please let me know what to do from here.

xue28 (woo-hc)
(@xue28)

3 years, 5 months ago

Hi @wildlife77

That is weird, as I was able to paste my site’s System Status Report here. You could use a service like https://pastebin.com/ to paste the System Status Report.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter wildlife77
(@wildlife77)

3 years, 5 months ago

It won’t let me paste the log either. There is an error in the log relating to Contact Form 7. I’ve never used Pastebin before. I’m not sure what I need to do there.

When I had something small in my clipboard, it did let me paste that in here. So I’m guessing the log and the status report are too long.

Thread Starter wildlife77
(@wildlife77)

3 years, 5 months ago

I tried pasting in another browser and that didn’t work either. No idea why it wouldn’t work. Totally bizarre.

Saif
(@babylon1999)

3 years, 5 months ago

Hello @wildlife77,

You can attach a screenshot of the error logs using Snipboard. As for the system status report, you can try GitHub gist.

Let us know how it goes!

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 4 months ago

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Thread Starter wildlife77
(@wildlife77)

3 years, 4 months ago

Sorry for taking awhile to respond. I’m being hit with whole slew of issues that are beyond my skill level to solve and feeling a bit overwhelmed at the moment. The inability to get you what you needed here just got me flustered and I focused on the tickets where I was making progress. I’m back to this one now and can continue with your suggestion above.

You can see the log here:

https://snipboard.io/8rfqYZ.jpg
anastas10s
(@anastas10s)

3 years, 4 months ago
Hi there @wildlife77

I’m being hit with whole slew of issues that are beyond my skill level to solve and feeling a bit overwhelmed at the moment.

I understand how this feels. Don’t fret, we’re here for you.

While investigating various metrics, for the site at https://fyccn.org/, I was not able to identify the bottleneck you are reporting. Linked here is a screenshot showcasing the performance report, using the tool my colleague suggested earlier on. All the opportunities listed are related with the images used on the site.

Just to clarify, did any change to the PayPal scripts mentioned took place, meanwhile your last response was posted here?

Furthermore, the reported console errors are related to another plugin.

We look forward to your response.
- This reply was modified 3 years, 4 months ago by anastas10s. Reason: added console errors part
Martin1982
(@martin1982)

3 years, 4 months ago

I just want to add to this thread that I have similar issues with PayPal scripts loading on every page and sometimes it slows down the whole website. I understand that it is a third party script, but does it have to load on every page? You can check this on this website.

Amir A. (woo-hc)
(@amiralifarooq)

3 years, 4 months ago

Hi @martin1982

Thanks for reaching out!

I understand that you have a somewhat similar problem.

However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0

Thanks for understanding!

Martin1982
(@martin1982)

3 years, 4 months ago

Why create a separate thread for the same issue?

Thread Starter wildlife77
(@wildlife77)

3 years, 4 months ago

We have installed WP Rocket cache plugin and changed some settings with that which greatly improved site performance. That may be sufficient with this, but I’d still question why PayPal needs to have things running on our site on every page. We didn’t agree to participate with any analytics simply by wanting to use their payment gateway. Please advise on this, but the issue with it slowing down the site may be fixed now.

Saif
(@babylon1999)

3 years, 4 months ago

Hello @wildlife77,

Glad to hear there’s some progress. The PayPal JS file will run on all pages if the Mini-Cart button is enabled.

Link to image: https://d.pr/i/jR5NAR

You can find more information about this in the documentation.

Hope this helps!

michaeljamisontttttttttttttt
(@michaeljamisontttttttttttttt)

3 years, 3 months ago

I have the same issue. I do not have the mini cart feature. The home page is a custom template with only html. See screen shot for page speed insight.

PayPal271 KiB867 ms/sdk/js?client-id=…(www.paypal.com)255 KiB867 msOther resources16 KiB0 ms